Posted on Tuesday, Nov 23rd 2021
If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
Here is yet another story of a high-growth SaaS company that was bootstrapped first. When I spoke with RJMetrics Co-founder Robert Moore in 2016, the company had gone on to raise $22 million. RJMetrics was acquired by Magento and is now part of Adobe Commerce Cloud.
Sramana Mitra: Let’s start at the very beginning of your personal story. Where are you from? Where were you born, raised, and in what kind of background? Robert Moore: I was born in Annapolis, Maryland but actually grew up and spent the majority of my childhood in a town called Glassboro, New Jersey, which is in southern New Jersey. My journey really begins in high school where I started my first business and really fell in love with entrepreneurship. Everything grew out of that. Sramana Mitra: Did you go to college or did you start your business right out of high school? Robert Moore: I went on to college to Princeton University. I studied in the engineering school in a major called Operations Research and Financial Engineering. The general idea is that it combines the disciplines of Computer Science, Statistics, and Economics under one hood. That allows for graduates to do a really effective job of working in a quantitative capacity by leveraging computer science. A lot of my classmates went on to work at hedge funds.
After I graduated, I decided to take a slightly different path and went to work at a venture capital firm in New York in Insight Venture Partners. Insight is a great firm. They invest mainly in software and software-enabled businesses. My job there, by and large, was to find interesting investments for the firm and then help vet them and make sure that they were really worthy of investment of acquisition.
Sramana Mitra: I’m very familiar with Insight. What timeframe are we talking? Robert Moore: I was there from the summer of 2005 until the Fall of 2008. Sramana Mitra: What did you do after you left Insight? Robert Moore: After Insight was when I founded RJMetrics, which is the company that I am building to this day. My co-founder and I started in Insight on the same day. Sramana Mitra: Both of you were Associates at Insight. Is that how you met? Robert Moore: That’s right. The title there was Analyst, which is one step below Associate. Sramana Mitra: What did you observe about the market in 2008 that led to the founding of RJMetrics? What was going to be the premise of your RJMetrics journey? Robert Moore: There was one thing that I saw very consistently while working at Insight. That was awesome companies. Insight, as a top-tier investor, get to see what’s going on. Sramana Mitra: Well, they’re late-stage investors. Everything they see is of a certain maturity. They don’t even had to do the early stage valuation. Robert Moore: That’s right. They really get in after there is product–market fit demonstration. These are businesses that have not only the potential to be big, but they’re already big. They have some significant equity value. They have millions of millions of dollars in revenue. We noticed this trend in all these companies that we were talking to. Despite the fact that they were run by brilliant people and could pretty much hire whoever they wanted, case after case, we saw that the pace at which they were acquiring new data was always faster than the pace at which they could process it.
There was a gap there. It was due to a number of macro factors. The advent of Software-as-a-Service as a technology platform made it much easier for software vendors to capture data about what was going on inside their products that they offered. Retailers had much more insights into repeat customer activity. That just combined with the fact that cheap storage was increasingly available, and led to these mountains and mountains of data being out there.
It was hard for companies to not just process the data, but adapt their strategy as rapidly as the profile of the data was changing. We saw an opportunity to bridge that gap through software products. I did work on due diligence. We got our hands really dirty on due diligence on a lot of these deals. If you think about the due diligence process, if you’re doing data analysis you got to get your hands on the raw data. That might come from multiple sources. It has to get consolidated. Then you need data modelling on top of that. You have to understand what query is going to give me the real revenue numbers that excludes the returns and considers all the other numbers that might max the financial reporting.
Then the next day, the data changes and you have to do all of that again. Once you get to the point where you can run the query, you still have to visualise it. If you think about that process, 90% of that is plumbing and scaffolding—repeatable, scalable processes but are still done by human beings. The idea for RJMetrics was to build a tool for analysts to make their job far less redundant by getting that scaffolding and plumbing out of the way.
Our conversation continues
here. This segment is a part in the series : Best of Bootstrapping . Bootstrapping to an Exit . Why is Bootstrapping Important? . How Can You Play this Low-Probability Game Intelligently? . Do NOT Go to VCs as Beggars - Go as Kings . Excess is NOT Required for Success . Bootstrap First and Raise Money Later . Some Bootstrapping to Exit Case Studies . The Buy Side of Bootstrapping to an Exit . Blitzscaling vs. Bootstrapping . Bootstrapping to Unicorns More »» . Cinedigm Acquires Bootstrapped 1Mby1M Company Future Today for $60 Million . Mailchimp Bootstraps to $600M Revenue . Bootstrapping from Arizona to $10 Million . Bootstrapped Basecamp Executes a No Nonsense Strategy . How Under30Experiences Bootstrapped to $5 Million . Bootstrapping with a Paycheck . How Algo.ai CEO Amjad Hussain Bootstrapped using Services from Michigan . Seed Investors Who Like Bootstrapped Businesses . How iHeartRaves CEO Bootstrapped a Niche e-Commerce Company to $20 Million . Bootstrapping with Services . How The Intern Group CEO David Lloyd Bootstrapped to $13 Million . How Passageways CEO Paroon Chadha Bootstrapped from Indiana . How SmartBuyGlasses CEO David Menning Bootstrapped to $50 Million . Death by Overfunding . How RainmakerForce CEO Mack Sundaram Bootstrapped Decisively to $5 Million+ . How FormAssembly CEO Bootstrapped a Virtual Company with a Paycheck . TimeSlips CEO Mitch Russo Bootstrapped to Exit with Sage . The VC-Entrepreneur Compensation Disbalance . BioConnect CEO Bootstraps with Sophisticated Strategic Maneuvering . Tremend CEO Marius Hanganu Bootstraps from Romania . Gesture CEO Jim Alvarez Bootstraps to $10 Million . SproutLoud CEO Bootstraps to $30 Million from Florida . Tuft & Needle CEO Bootstraps to Over $100 Million . Co-founders Bootstrap Linguamatics to Over $10M from the UK . Ownership Matters . Vainu Co-founder Mikko Honkanen Bootstraps from Finland . Entrepreneur Couple Bootstraps to $10M from Colorado . Power2Motivate CEO Bootstraps to $80M from Canada . Financial DNA CEO Bootstraps to $10M+ from Australia . Big Barker CEO Bootstraps a Niche E-commerce Brand . PrecisionLender CEO Bootstraps to Over $10M from North Carolina . Master Bootstrappers with Over $1B in Exits . Ultra Mobile Founder Bootstraps to Over $100 Million . Bootstrapping a Two-Sided Marketplace to $10M . Can You Bootstrap a Virtual Company to Over $5 Million? . Capital Efficient Entrepreneurs Turn $1M into $80M . Discussing the Journey Through Failure to Success . From a Small Town to $12 Million . Bootstrapping to Y Combinator and $10 Million Series A . Bootstrapping a Marketplace to Over $10 Million . Freightwise Bootstraps to $33 Million . Bootstraps First to $5M ARR, Raises $10M Later . Bootstraps in Europe, Raises Money and Goes Global in the US . English Major Bootstraps a Tech Company . Bootstraps with a Paycheck to $15M from Tennessee . Queue-It Bootstraps from Denmark to the US . Bootstrapping A Virtual Company To $25M . ActiveCampaign CEO Bootstraps Using Services to $40M . Alteryx Bootstrapped with Services to a Public Unicorn . Inspyrus Bootstraps Using Services to an Awesome Business Model . CEO Bootstraps Using Services to Millions from Russia . Wiredrive CEO Bootstraps Using Services to $10M . Scaling to Over $10M by Bootstrapping Using Services . Bootstraps Using Services from Poland to a US SaaS Company . ButcherBox CEO Bootstraps a Perishable Meat Business to Significant Scale . Waveform CEO Bootstraps to $8M . Bootstrapped Entrepreneurship from Estonia . From Laid-off Engineer to Successful Startup CEO . Imagine Easy Solutions CEO Bootstraps to Exit . BannerBuzz CEO Bootstraps to $35M . Bootstrapping a Virtual Company to Scale . Bootstrapping Using Services from Wisconsin . Best Tactic for B2B Startups . Bootstrapping by Piggybacking from Romania . Bootstrap First, Then Scale with VC Funds . Bootstrap to +$10M First, Raise Money Later . Madwire CEO Bootstrapped First, Raised Money Later to $120M . Bootstrap Using Services First, Raise Money Later . Wonderful Bootstrap with a Paycheck Story . RushOrderTees CEO Bootstraps to $23M . Bootstrapping with Freemium and Free Trials to $13M . Bootstrapping, Pivoting, Gaining Liquidity, Scaling to $100M+ . Bootstrapping with Affiliate Marketing . Bootstrap to Exit, Bootstrap Again, Then Raise VC Money . Bootstrapping Using Services to $12M . Bootstrapping an Ad Tech Company from Paris . Bootstrapping a 100% Virtual Company from Ireland . MiQ CEO Bootstraps with Services from London . Bootstrapping to $8M During the Covid Crisis . Bootstrapping a Marketplace from Brazil . Bootstrapping Using Services from Sweden . What Should Startups Do To Raise Seed Capital in 2021? . EdTech Unicorn Bootstrapped First from Canada . Coalition Technologies Co-founders Bootstrap to $10M . Bootstrapping a Virtual Company to $10M from Atlanta . Bootstrapping a SaaS Company with a Paycheck and Scaling . Bootstrapping with Services to $20 Million . Onit CEO Bootstraps First, Raises Money Later . Pura Vida Founders Bootstrap to $130M . Lawline CEO Bootstraps to $10M . Bootstrapping a Technology Product Company from India . Codesigned CEO Bootstraps Using Services . Rukkus CEO Follows Bootstrap First, Raise Money Later Strategy . Bootstrapping and Managing a Successful Pivot . Ukrainian Entrepreneur Bootstraps to Global Scale . Bootstrapping a Niche E-Commerce Venture . Bootstrapping Planon to $100M from The Netherlands . Co-founder Bootstrapped with a Paycheck from Indiana . Bootstrapping an Education Company . Bootstrapping an IoT Company from North Carolina . Serial Bootstrapper Bootstraps to $27M . Bootstrapping Identity Automation Using Services from Houston . Bootstrapping ProjectManager.com from NZ, Scaling in the US . Bootstrapping to $15M in Three Years . Peruvian Entrepreneur Bootstraps to $200M . JotForm Founder Bootstrapped with a Paycheck . WeGoLook was Bootstrapped from Oklahoma . Bootstrapping AutoClaims Direct to $15M . Meltwater Founder Bootstrapped to $200M . Bootstrapping to $20M From London . Synechron CEO Bootstrapped to $300M . Unique Vintage was Bootstrapped with a Paycheck . Toptal CEO Bootstraps a Virtual Company to Scale . Bootstrapping to $45M from Chicago . Vacasa Co-founder Bootstrapped to $100M . Bootstrapping Infinitely Virtual All The Way . Bootstrapping to Exit Discussion with David Lambert, Right Side Capital Management . Bootstrapping a Healthcare IT Company to $100M . Discussing Seed Rounds with Cindy Padnos, Illuminate Ventures . Auction.com Bootstrapped to $180M in Online Real Estate . Discussing the Silicon Valley – India Corridor with Naren Gupta of Nexus Venture Partners . Bootstrapped with a Paycheck to Techstars and Acquisition . Discussing People vs. Market with Jon Staenberg, Staenberg Venture Partners . Bootstrapping a Highly Profitable Company in Social Media Marketing . Discussing Investments in Indian Startups with Anand Daniel, Accel Partners . Bootstrapping an Evergreen Business from Oregon . Discussing Startups in Africa with Osayi Igharo, Ripple VC . Investing in Concept Stage Startups with Matt Holleran, Cloud Apps Capital Partners . Serial Entrepreneur Bootstrapped Two Startups to Huge Revenue . Discussing Investment Strategy With Deepak Jeevankumar, Dell Technologies Capital . Bootstrapping Hotelplanner.com to $20M with Intelligent Financial Engineering . Discussing Investing Across Sectors in India with Swapna Gupta, Qualcomm Ventures . Bootstrapping Cleverbridge From Germany . Discussing Open Opportunities with Hemant Mohapatra, Lightspeed Venture Partners . Bootstrapping E-commerce Company Fun.com . Discussing Seed Rounds with Bruce Cleveland, Wildcat Venture Partners . From Friends and Family Funding to $30M Exit . Discussing the Evolution of the Indian Startup Industry with Sasha Mirchandani, Kae Capital . Lean Company Bootstraps to $7M . Saatva Co-founder Bootstrapped a $25M E-Commerce Company . Looking at Terms with Heidi Roizen of Threshold Ventures . ADDA Co-founder CEO Bootstrapped with a Paycheck in India . Duda Co-founders Bootstrap with Paychecks . The Importance of Building Value with Shomit Ghose, Onset Ventures . Get Real Health Founder Bootstrapped Using Services . Bootstrapping Unique Vintage Using a Paycheck . Discussing E-commerce Startup Trends with Daniel Gulati, Forecast Fund . Bootstrapping a Digital Startup with a Paycheck . Discussing Seed Stages with Amir Banifatemi of K5 Ventures . Bootstrapping Avelead Using Services from Atlanta . Founder Bootstrapped a Big Data Company Using Services . Discussing Future Unicorns with Warren Weiss, Foundation Capital . Founder Bootstrapped Axosoft with a Paycheck . Raised a Series A with $10 Million in the Bank . Discussing Unicorn Investments with Ravi Mohan of Shasta Ventures . Bootstrapping a $7M Company in Houston . A View into Pre-Seed Funding with Gaurav Jain, Afore Capital . Bootstrapping to $13M in Niche E-commerce . Discussing European Startup Funding with Alastair Mitchell, EQT Ventures . Founder Bootstrapped Category Leading E-commerce Company Shoplet . Discussing Trends With Yanev Suissa, SineWave Ventures . Founder Mark Organ Bootstrapped Eloqua and Crowdfunded Influitive . Sourcing Global Ventures with Ann Winblad of Hummer Winblad . JAM CEO Survives Covid with a Bootstrapped Venture . E-commerce and Investing with Tod Francis, Shasta Ventures . How An Entrepreneur Couple Bootstrapped RuffleButts To $5M . TextMe Founders Bootstrapped an App to $10M . Bootstrapped Journey of a Child Entrepreneur in India . Discussing Alternatives to Traditional Venture Capital with Bryce Roberts, Indie.vc . Solo Founder Bootstrapped Wingify to $7 Million in India . Co-founder Bootstrapped a SaaS Company in India . Bootstrapped MindTouch to $12M+ and Exit . Mobiliya Technologies was Bootstrapped Using Services . What Traditional VCs are Looking for with Scott Sandell, NEA . Bootstrapped Srishti Software Applications with Services from India . How Robust SaaS Company RateGain was Bootstrapped from India . Bootstrapped eGroup to $20M in Charleston, South Carolina . Gravitant CEO Bootstrapped Using Services to $15M in Venture Capital . CEO Bootstrapped Sitecore Using Services from Denmark . Co-founder Dan Hermann on Bootstrapping Paint Nite . Founder Krishna Kumar Bootstrapped App Orchid Using Services . Bootstrapping a Web Hosting Company to $60M . Bootstrapping CloudSense with Services on Force.com from London . Bootstrapped Book E-Commerce Business BookPal . Student Entrepreneurs Bootstrapped a Zero-Logistics E-Commerce Company to $19M . Bootstrapped to a High Growth Inc. 500 Company . Bootstrapping Using Services and Scaling Using Content Marketing . Bootstrapped from London, Went Public and Scaled to $450M . Bootstrapped Credit Card Processing Business Payscape . Bootstrapped TEOCO to $175M with Services . InRule Was Bootstrapped Using Services . HighQ was Bootstrapped Using Services from London . Ingenious Med was Bootstrapped with a Paycheck from Atlanta . Bootstrapped VistaVu to $10M from Canada . OnSIP CEO Mike Oeth Bootstrapped in Pennsylvania . Pramata Founder Bootstrapped in Minnesota . Conversocial was Bootstrapped Using Services from London . Zephyr Health Bootstrapped First, Raised Money Later . iText was Bootstrapped from Belgium . CTO Bootstrapped InteliSecure Using Services from Colorado . Bootstrapping Evariant Using Services . Dave Elkington Bootstrapped Billion Dollar Unicorn InsideSales.com Using Services from Utah . PMG Founders Bootstrapped Using Services from Atlanta . Ensighten Founder Bootstrapped First, Raised Money Later . Bootstrapping LittleThings First, Raising Money Later . Bootstrapping eMazzanti Technologies Using Services . Reltio Founder Bootstrapped Using Services . Co-founders Bootstrapped Ateb Using Services from North Carolina . Bootstrapped HireVue While in School, Raised Money Later, All in Utah . Bootstrapping the First Venture, Raising Money for the Second . Co-founders Bootstrapped BeenVerified with Angel Money . Bootstrapping a Significant Software Company from Australia . Bootstrapping Meltwater to $200 Million . Bootstrapping Casewise from London and Scaling in the US . Bootstrapping Lessons Learned by FairWarning Founder Kurt Long . Abacus Group Founder Bootstrapped a Virtualization Services Company . Seismic Audio CEO Bootstrapped a $10 Million E-Commerce Business . PhishMe was Bootstrapped Using Services First, Raised Money Later . Firmex Scaled with Angel Money in Canada . Wrike Founder Bootstrapped First, Raised Money Later . Bay Dynamics Co-founders Bootstrapped Using Services . Building an AI Software Company from Dallas . RJMetrics Co-founders Bootstrapped First, Raised $22M Later . Bootstrapping Niche E-Commerce Business BuyAutoParts to Exit . TemplateMonster was Bootstrapped to $15 Million . Bootstrapping Edge Hosting to $18 Million . Bootstrapping, Fund Raising and Exiting with Sefaira . Bootstrapping IdeaScale to $5M from Scratch . Bootstrapping to $10M from Finland . Happy Grasshopper CEO Dan Stewart Bootstrapped to Inflection . Bootstrapping Gravity Pro Using Services . Founder Builds Multiple Bootstrapped Education Software Companies . Bootstrapping to $10M from Australia, Raising $25M from the US . Bootstrapped Y Soft to $30M from the Czech Republic . Bootstrapped from Belarus, Raised Money from Silicon Valley . Bootstrapped SproutLoud to $30M from Florida . Bootstrapped 2600Hz Using Services . A Serial Bootstrapping Entrepreneur’s Journey . Bootstrapped First, Raised Money Later from Udupi, Karnataka . Bootstrapped with Services, Raised Money, and then Acquired by Salesforce . Bootstrapping Niche E-Commerce Company Modded Euros . Bootstrapping KURU Footwear from Utah . Bootstrapped to $5M First, Raised Money Later . Ninth Wave Founder Bootstrapped Using Services . Bootstrapping Vantage Circle from Guwahati, India . Bootstrapping JobNimbus First, Raising Money Later . Bootstrapping Infragistics for 30 Years . Bootstrapping Zimit Using Services to $10M . Entrepreneur Couple Bootstraps an E-commerce Business Using a Paycheck and Crowdfunding . Co-founders Bootstrapped Using Services, then Raised $10M and Scaled to $16M . SearchStax Founder Bootstraps to $10M Using Services . Bootstrapping an AI Startup Using Services . Bootstrap to Exit and THEN do a VC-Funded Venture . Bootstrapping Using Services to $26M and a Fabulous Exit . Solo Entrepreneur Bootstraps with a Paycheck to over $15M . Bootstrapped and Later Raised Money from Oregon . Bootstrapping Evenica by Piggybacking . Bootstrapping a Vertical CRM Product using Services . Bootstrapping Using Services from Helsinki, Finland . Solo Entrepreneur Bootstraps First, Raises Money Later in Utah . Art.com Co-founder on Bootstrapping First, Raising $30M Later . Bootstrapping to Exit . Why is Bootstrapping So Important? . How Can You Play the Low-Probability Game of Start-up Funding Intelligently? . Don’t Go to VCs as Beggars – Go as Kings! . Excess is NOT a Requirement for Success . Bootstrap First, Raise Money Later . More Bootstrapping to Exit Case Studies . The Buy Side of Bootstrap to Exit Startups . Blitzscaling versus Bootstrapping . Bootstrapped Unicorns . Bootstrapped from Arizona to $10M . Bootstrapping Under30Experiences to $5M . Bootstrapping Algo.ai with Services from Michigan . Seed Investors Who Like Bootstrapped Startups . Bootstrapping a Niche E-commerce Company to $20M . Bootstrap Using Services . Bootstrapping The Intern Group to $13M . Bootstrapping OnBoard from the US Midwest . Bootstrapping SmartBuyGlasses to $50M . Startup Deaths by Overfunding . Bootstrapping RainmakerForce Decisively to $5M+ . Bootstrapping a Virtual Company with a Paycheck . The Entrepreneur - VC Compensation Disbalance