Sramana Mitra: Can you go back to the beginning of your journey and tell me about how you got this off the ground? Where did you get the data to train from? How did you get the customers to bet on your system in the very early stages?
Muddu Sudhakar: It was late 2017. The first thing to do is identify what you have to build. Having to stick with it is the key problem for us. You always need to have an initial set of customers. My initial set of customers were companies like McAfee and Zoom.
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Sramana Mitra: Does it work in alerts?
Sonny Tai: We send alerts directly to the customer in any way they want. We integrate with their existing security protocols. It depends on what the customer security system looks like. It could be that they have a security operation center which means that they typically have a staff of a few guards who are monitoring intelligence in a room full of big-screen TVs pulled up.
We also have some smaller clients like schools and other organizations. They don’t have a security operations center. We send text message alerts to their security staff.
>>>If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
Robosoft Founder Rohith Bhat started a services company in his hometown – a small town on the west coast of Karnataka, India. When we spoke in 2017, fifteen years later, the company was generating $18 million in revenue and had raised two sizable rounds of VC funding. I found the story exhilarating!
Sramana Mitra: Let’s go to the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background?
Rohith Bhat: I was born in Udupi, India. It’s a small town on the west coast of the country. Then I went to the local school and university and studied engineering and computer science in 1992. Once I finished engineering, I had an opportunity to go on to work for a company in Japan for Recosoft. I worked for this company for around three and a half years.
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>>>Facebook (Nasdaq: FB) recently announced its fourth-quarter financials that sent its stock plummeting. The company suffered its biggest one-day wipeout ever with its stock sliding 26%, wiping out more than $230 billion of its market value. The company actually reported the first-ever user decline in 18 years, causing the big upheaval. Also, Apple has tightened the privacy screws on Facebook, taking away serious targeting capabilities. Most likely, a lot more grief is on the way for the company as EU privacy rules also start to kick in gear on privacy issues.
>>>Aisera is doing some incredibly advanced stuff with AI-driven workflow automation within the customer service space.
Muddu talks eloquently about these innovations. Read on!
Sramana Mitra: Let’s start by introducing our audience to yourself as well as Aisera.
>>>Sonny talks about AI in the physical security industry.
Sramana Mitra: Let’s introduce our audience to yourself as well as to Actuate AI.
Sonny Tai: I’m the CEO and Co-Founder of Actuate. We are a New York-based AI startup. I was born in Taiwan, but I grew up in South Africa. I’m an immigrant to the United States.
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