Entrepreneurs are invited to the 408th FREE online 1Mby1M mentoring roundtable on Thursday, July 26, 2018, at 8 a.m. PDT/11 a.m. EDT/8:30 p.m. India IST.
If you are a serious entrepreneur, register to “pitch” and sell your business idea. You’ll receive straightforward feedback, advice on next steps, and answers to any of your questions. Others can register to “attend” to watch, learn, and interact through the online chat.
Responding to a popular request, we are now sharing transcripts of our investor podcast interviews in this new series. The following interview with Tim Wilson of Artiman Ventures was recorded in February 2018.
Tim Wilson, Partner at Artiman Ventures, has been in the venture business for a long time, and refreshingly has the skill and the confidence to do very complex technology deals that are relatively early.
Sramana Mitra: Tell us about Artiman Ventures. Let’s get to know one another. Let’s get you introduced to our audience. What is the fund’s focus? What kind of deals do you like to make? >>>
Freshdesk, now called Freshworks, was originally founded as an affordable alternative to Zendesk. It recently crossed $100 million in annual recurring revenue while Zendesk recently surpassed a $500 million annual revenue run rate. Needless to say, the cloud-based help desk category is alive and well, and the companies are each exploring beyond their original product lines. >>>
Cyber security risk is growing exponentially. How do you measure and benchmark such risk?
Sramana Mitra: Let’s start by having your introduce yourself as well as BitSight to our audience.
Tom Turner: I’m the CEO of BitSight Technologies. BitSight is a cyber security ratings company. We take a big data analytics approach to measuring the outcomes that have happened to hundreds of thousands of companies around the world so we can understand their security and risk performance.
Our customers use that information to understand third parties that are important to their business. These are vendors and their supply chain. >>>
This feature from Medium by Eric Feng provides a Star Wars style overview of the Consumer Rebellion that was kicked off by the launch of Apple App Store ten years ago. It led to one of the greatest periods of product innovation, entrepreneurial achievement, and disruption of the establishment. For this week’s posts, click on the paragraph links. >>>
Sramana Mitra: Talk about the customer service value proposition. What is it that you do specifically that delivers on the customer service value proposition?
Ye Zhang: We are still focused on financial institutions. Financial institutions have a lot of legacy systems behind their firewall. There will be a lot of silo’d communication components. One for email, one for their website, and one for their app. All of those things are actually added.
Also we found that they don’t talk to each other very well. The value proposition of our customer service platform is that if you put your customer into our platform, all the channels will be managed by this same platform. That will improve your efficiency. More importantly, that will >>>
In case you missed it, you can listen to the recording here:
Sramana Mitra: Go back to when you started with the collections value proposition with this digital marketing technology and tell me how long you did the business focused on collections agencies. How far did you get by selling to that class of customers? How much revenue were you able to build up?
Ye Zhang: We had been focusing on collections agency for only the first two years from 2004 to 2006. We actually collected on behalf of our customers. That business model is totally different. We were making a couple of hundred thousand dollars a year and we felt that it’s very heavy. Starting 2006, we pivoted into a software company. We sell technology instead of selling the service of collection. Starting from 2006 to 2013, we >>>