Thought Leaders in Cloud Computing: Fred Voccola, CEO of Kaseya (Part 5)

Sramana Mitra: Interesting. How many customers do these MSPs typically cater to?

Fred Voccola: It depends. A typical profile of a manager service provider starts with an individual. They work at a large company in the IT department. At some point in time, they got laid off or they got tired of their boss. Usually, it’s by necessity that they left their job. It’s not easy for that individual to find another job. To pay the bills, they would pick up doing IT work for local companies in their community. Very quickly, they build a recurring revenue business.

That or the managed service provider was one of the VARs from the 90’s. As e-commerce destroyed the margins of reselling Dell computers or HP computers, they realized they need >>>

Thought Leaders in Cloud Computing: Fred Voccola, CEO of Kaseya (Part 4)

Sramana Mitra: Are there dynamics that are different from geography to geography? You said you’re catering to 35,000 MSPs around the world. Is there anything that is different?

Fred Voccola: That’s a fantastic question. Your audience is global I’m assuming.

Sramana Mitra: It is global. We know a lot about the dynamics of small businesses around the world. For example, we have a very big adoption in India. We know the Indian SMB market is very high touch. If you’re an MSP trying to cater to the small business market in India, that is an incredibly high-touch market. SMBs struggle with providing that kind of high-touch customer service profitably. >>>

Thought Leaders in Cloud Computing: Fred Voccola, CEO of Kaseya (Part 3)

Sramana Mitra: What’s in your technology that’s helping these 35,000 MSPs do their jobs to cater to the needs of SMBs?

Fred Voccola: There are a couple of key things that MSPs require. We’ve built our entire company around delivering what MSPs need. I’ll give you a couple of very specific examples. The first thing that a managed service provider needs is a comprehensive integrated platform. There’re about seven different functional areas of IT that a managed service provider delivers for their customers.

They have to manage endpoints. They have to back up data. They have to secure and protect the network, data, and the >>>

Thought Leaders in Cloud Computing: Fred Voccola, CEO of Kaseya (Part 2)

Sramana Mitra: Talk a bit about the trends of your industry. Let me be very specific about what industry we’re talking about. Let’s talk about the SME IT services industry. What do you see?

Fred Voccola: This is super exciting. The growth that we’re seeing for SMEs and SMBs in IT infrastructure and technology consumption is astounding. In the enterprise world, from 1992 to 2006, IT infrastructure spending grew at a rate of about 4 times GDP growth. Technology infrastructure was the largest single investment made by the Fortune 500 companies.  >>>

Thought Leaders in Cloud Computing: Fred Voccola, CEO of Kaseya (Part 1)

This is a very interesting and close look into the IT Managed Services Industry.

Sramana Mitra: Let’s start by introducing our audience to yourself as well as to Kaseya.

Fred Voccola: I’m the CEO of Kaseya. We are the leading provider of IT and cloud infrastructure management solutions for small to mid-sized businesses. Everyone defines SMBs a little bit differently.  >>>

Thought Leaders in Cyber Security: Jeff Swearingen, CEO of SecureLink (Part 3)

Jeff Swearingen: From an entrepreneur’s perspective, there’s always opportunity. The technology market is so saturated with companies and yet the market is moving so quickly. A young and agile company with some domain expertise can spot an opportunity and a gap in the market. That’s what SecureLink did. We found a gap in the market. We were ahead of it. We filled it, and we own it. Nobody does third-party remote access better than SecureLink.

If anyone is looking for an opportunity, you should have some domain expertise. My co-founder and I came from a technology and software background. We knew the people, problems, and the processes. One of the things I mentioned to entrepreneurs is to stay in your gold mine. If you know something about life insurance and if you understand that industry, that is gold. The closer you stick to >>>

Thought Leaders in Cyber Security: Jeff Swearingen, CEO of SecureLink (Part 2)

Sramana Mitra: What is the competitive landscape around you? We do a lot of discussions in the cyber security space. Cyber security has always been one of the most active areas of innovation and entrepreneurship. There’s a tremendous number of vendors and tremendous amount of activity in every corner of the cyber security industry.

Could you help us understand the ecosystem around you? Who’s doing what and where exactly do you position yourself in that continuum?

Jeff Swearingen: I agree that there’s an awful lot of software companies doing an awful lot of different things. When it comes to privileged access for third-party remote support, you don’t need SecureLink. You can buy seven or eight >>>

Thought Leaders in Cyber Security: Jeff Swearingen, CEO of SecureLink (Part 1)

Jeff provides a window into the remote access world through this interview, a world that is vastly more complex today than it used to be.

Sramana Mitra: Let’s start by introducing our audience to yourself as well as to SecureLink.

Jeff Swearingen: I’m the Co-Founder and CEO of SecureLink.

Sramana Mitra: What does SecureLink do? >>>