Sramana: What were you teaching in your courses? Brian Knight: We had a course that we taught virtually which carried a $795 tuition bill. It taught the new version of SQL Server. Normally, someone would have to spend several thousand dollars to attend a course. Our course still had labs and everything else you would
Sramana: How did you build your company from an organizational standpoint during that timeframe? Brian Knight: We started with commission-only sales people. We are no longer that way, but it did serve its purpose. We aligned our five commission only sales people into the same five regions that Microsoft had for their sales force. At the
Sramana: How were you finding your consulting opportunities? Brian Knight: In the early days I found a lot of customers via Microsoft. They had a barrier that their sales people could not get past, which was that they did not provide a way to upgrade from their old SQL Server to their new one. We
Sramana: Once you started Pragmatic Works who were your first customers? Brian Knight: I went after a few customers around town. I provided consulting services just to build the capital in the account. I would sell a consulting job for a certain price and take 30% of that revenue and re-invest it into the company.
Sramana: Your company is essentially offering three main products, which are software tools, training, and consulting. Is that correct? Brian Knight: We provide software tools to help people migrate from one version of a Microsoft server to another. We provide training for those who are trying to learn new platforms. We also provide consulting services
If you haven’t already, please study our Bootstrapping Course and Investor Introductions page. Brian Knight, SQL Server MVP, MCSE, MCDBA, is the co-founder of SQLServerCentral.com, JumpstartTV.com, and is on the principal board of directors of the Professional Association for SQL Server (PASS). Brian is a contributing columnist for many industry magazines and sites. He has written or cowritten more
Sramana: Did the companies you acquired have any investors? Flint Lane: They were sole proprietor places. They were small print-and-mail companies. There are hundreds of print-and-mail businesses out there. We targeted some smaller sole proprietorship companies that did print-and-mail billing. We can upsell the e-billing solution as well as automate their processes. We found several
Sramana: Has the print and mail revenue been a revenue mainstay from the very beginning of the business? Flint Lane: We needed a year because there is some infrastructure and equipment purchases that needed to be made to get the bills out the door. We were profitable within two years. We have been pretty profitable