Sramana Mitra: Tell me about the sentiment in European enterprises right now regarding AI adoption. You’re succeeding in driving adoption inside European enterprises, which is great. What’s going on?
Sramana Mitra: What I like about your pricing model is that it aligns with the ongoing debate between subscription, value-based, and usage-based pricing. Subscription pricing remains the most attractive model in our industry. If you can make it work without breaking your unit economics, it’s the most desirable for everyone — enterprises, buyers, startups, and
Sramana Mitra: There’s no need to open anything to everyone. I think it’s very good to stay focused, especially because your strategy is a land-and-expand strategy. You get in through finance, do one use case, then ten, then a hundred. You want a set of large customers where you can expand and make each customer
Sramana Mitra: Let’s stay with the journey. Let me first focus on the journey, then we’ll draw extrapolations and big conclusions. You identified a use case in invoice processing that took advantage of your product’s functionality, allowing a business user to use your product to make this happen. Did you close that deal?
Sramana Mitra: So, tell me exactly what happened. What did you have in the product when customers started asking, “How much”? David Villalon: The main problem we had was that we’d built an engine we could personally make do anything. We could customize it for any customer, but that approach didn’t scale.
Sramana Mitra: Double-click down on where you were — what use case you were applying this knowledge processing unit workflow to? David Villalon: In the early days, that was one of the biggest questions we had to solve. Sramana Mitra: For your startup, that’s always the biggest question you have to solve.
David discusses his journey building an enterprise AI venture with 15 large enterprise customers who are implementing real use cases built on the Maisa platform. These use cases are not POC experiments. They are in production. The customer base currently is mostly European enterprises. This is going to be a very valuable company.
Sramana Mitra: Very interesting. Was there an inflection point that you experienced as you built the business? Jon Carson: I think I’m in it right now. Sramana Mitra: You are in it right now? Tell me more.