Mark Redlus: The providers could range from a licensed clinical therapist to a social worker. Those providers will look at it and spend maybe two or three minutes. Typically, in a first intake visit for a mental health issue, the patient would spend the first 20 to 40 minutes of their first appointment talking about everything that we pick up in those three to five minutes.
The efficiency of that intake appointment is extremely robust for both the provider and the patient. They can zero in and target those areas that those patients are presenting. All of those things are surfaced very quickly. The provider gets two things out of that intake dataset. They get something called a BHI score. That’s behavioral index. That’s our proprietary composite measure. That measure is scored on a 0 to 100 basis.
It’s pretty easy to follow. 100 is a very bad score, and zero is a perfect score. Usually it’s stratified into three major groups – low, medium, and high. A higher BHI would indicate somebody who’s presenting a pretty severe issue and would need a high level of intensity to support that.
The other data point is something called the Expected Treatment Response (ETR). We have so much data. We have 145 million data points that we have amassed. We’ve been able to build a database that predicts how well a patient will respond to therapy. It’s uncannily accurate. That’s our first step into AI.
With that, it provides the basis for what’s considered to be feedback and form treatment. We call it feedback and form within our platform, but feedback and form treatment is actually a thing in psychotherapy. It uses metrics and measurements from each session to calibrate the approach to therapy.
Our software supports that at a pyscho-pharma drug level and at a therapeutic level. That’s how our product works. Every week or thereabout, the patient comes, takes the assessment each time, and we measure their longitudinal progress against that. It informs that feedback and form care loop as providers engage with those patients.
Sramana Mitra: I have one question that is bugging me as I’m listening to you. Who’s filling this up? In mental health, there is the issue of the patients not being often in a condition to fill this up.
Mark Redlus: To complete the assessment?
Sramana Mitra: Yes.
Mark Redlus: We don’t really see that. We actually have norms from the lightweight to the folks how have severe mental illness. Our products have been normed across all those strata. While we do have a little bit of a drop off, we still maintain strong reponse rates.
Sramana Mitra: You don’t have the phenomenon of somebody else filling information out in lieu of the patients?
Mark Redlus: No, we don’t. It’s largely self-reported. Most of our products and how they’re deployed around the country are self-reported. We have one or two products that are clinician-assisted but they are specifically in emergency room settings. We introduced a product in February of this year. It’s our youth mental product.
It allows for assessments down to age five. We’re supporting pediatric mental health interventions right now at a very large scale, especially for social media-related issues. Ages 5 to 11 are assisted by the parent. In the upper echelons, both the parent and the child do it. We’ve generated some pretty incredible statistics and outcomes in the pediatric population.