SM: What were you doing at Peregrine? FL: I was the chief technology officer from 1990 until the end of 2003. We built software for the help desk and service desk market. The company grew from $4.5 million a year to $500 million a year. We acquired a lot of companies before Peregrine Corporation had
Fred Luddy founded ServiceNow.com in early 2004 and has served as chief executive and technology officer since the company’s inception. He was CTO at Peregrine Systems from 1990 to 2003. Prior to Peregrine, he founded Enterprise Software Associates (ESA), and worked at Boole and Babbage, and the Amdahl Corporation. Fred tried to attend Indiana University
SM: I often tell entrepreneurs to bootstrap the early stage, and if they do raise money it should result in a better valuation. They have a validated business. Did you find that to be the case during your valuation negotiations? CC: We are a great example of bootstrapping paying off. In Q3 2004 we raised
SM: How did you find your initial customers? CC: We used things like cold calls, Silicon Valley networking, and friends of friends. When you’re starting from nothing, you do whatever it takes. I was talking to anyone who would listen. I networked heavily, got friends to send me ideas, and went to alumni databases.
SM: What does the financial structure of a business spun out of Stanford look like? Do they take an equity position? CC: I get that question a lot, and I can’t comment directly because each case is unique. The thing to remember about Stanford is that they license more than startups. They license a lot
SM: Your previous work experience gave you an actual user’s point of view. You are solving a problem you faced earlier in your life. CC: Exactly. Even within the world of information visualization, there many different schools of thought, and I learned about many of those in my first job.
SM: Essentially, you are doing drag-and-drop query-building using graphics. Internally, that query is being translated into some sort of SQL which is processed and transferred back into graphics for the user. Is that a correct assessment? CC: Yes that’s right. The language from which we are retrieving data could be anything. You can expose any
SM: How long did it take you to build and flip BeeLine, and what did you do after that? CC: It took about 18 months. Even to this day I’ll look over at a stoplight and see one of our maps, which is very satisfying. A month after we sold BeeLine we had a party