Jacob Cooke: What Alibaba has done is take that a step further and acted as the mediator between the transactions. Owner Jack Ma is one of the richest and most trusted people in the country, just the way Steve Jobs or Bill Gates are perceived in the West. What he’s done is add a level
Adam has scaled a very simple business diligently, systematically. Have a look at how. Sramana Mitra: I want to go to the very beginning of your personal story, where are you from, where were you born, raised, and what kind of background? Adam Bloomston: I grew up in Birmingham, Alabama and studied at the University
Sramana Mitra: So, Baidu controls all the search traffic in China and this traffic gets routed largely to servers hosted in China. So websites have to be hosted in China to be ranked for the Chinese consumers. That’s the reason why you have to have a strategy for China to do e-commerce. Is that the
Sramana Mitra: Does that mean that San Francisco and New York are your two major customer bases? Kyle Vucko: Not exactly. They’re part of our top 10. Because we are still looking for shorter term real estate, we’re looking simultaneously at 10 cities. Once we find the location that’s the right price, we’ll move in.
Sramana Mitra: In 2010, you have $4 million more capital. What does the competitive landscape look like at this point? Are you starting to see competitors? Kyle Vucko: Not really. We did see some smaller competitors who came and went. The competition landscape was pretty bare. Sramana Mitra: As a result, does that mean that
Sramana Mitra: In this strategy of being the a customer service portal for brands, the business model around that is not exactly an advertising business model; it’s more a SaaS business model, isn’t it? David Karandish: That’s where half of the revenue comes from, but we leveraged the Advertising.com business model to build out the
Sramana Mitra: How did you go about doing that? Is this your own factory or a third-party that you built a relationship with? That is the cornerstone piece of the delivery part of this business, right? Kyle Vucko: There’re so many other pieces that go into delivering. Sramana Mitra: Acquisition and all that is regular
Sramana Mitra: What percentage of the revenue would you say is BPO services? Atul Jain: We are mostly a software company. When you say professional services, do you mean to say installation and implementation kind of stuff? Sramana Mitra: No, anything that is custom where you’re not selling software. Atul Jain: We don’t do any