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Another scenario I am encountering in my discussions is that of the inability to explain what the company does.
In the best case, the company is able to close deals.
>>>Let’s take a most obvious example: BPO companies offering large numbers of customer support agents to other businesses.
Enter AI.
>>>Sramana Mitra: They want the problem solved, and if the problem is solved by a machine; that’s perfect. Here comes the sensitive question. What does this do to the workforce? What does this do to the bottom line? What are the human resource and financial metrics of your solutions in the call center?
>>>Sramana Mitra: What are the results of these deployments?
Anthony Scodary: For instance, we have one customer that calls when you’re discharged from hospitals, and they call thousands of patients a day. Some people spend twenty minutes talking with Grace. We build all our own language and speech synthesis models, so we’re able to make this really unified, low-latency experience that sounds like a person.
>>>I’m publishing this series on LinkedIn called Colors to explore a topic that I care deeply about: the Renaissance Mind. I am just as passionate about entrepreneurship, technology, and business, as I am about art and culture. In this series, I will typically publish a piece of art – one of my paintings – and I request you to spend a minute or two deeply meditating on it. I urge you to watch your feelings, thoughts, reactions to the piece, and write what comes to you, what thoughts it triggers, in the dialog area. Let us see what stimulation this interaction yields. For today – Blocks IX
Blocks IX | Sramana Mitra, 2022 | Watercolor, Pastel, Ink | 8 x 8, On Paper
Sramana Mitra: Tell me a bit about the structure of these. As you were revolving from these pilots to actual deployment, sounds like your platform was strengthening. Who was doing the application layer? Was a part of your team doing the application layer or the customer’s team doing the application layer?
>>>I’m publishing this series on LinkedIn called Colors to explore a topic that I care deeply about: the Renaissance Mind. I am just as passionate about entrepreneurship, technology, and business, as I am about art and culture. In this series, I will typically publish a piece of art – one of my paintings – and I request you to spend a minute or two deeply meditating on it. I urge you to watch your feelings, thoughts, reactions to the piece, and write what comes to you, what thoughts it triggers, in the dialog area. Let us see what stimulation this interaction yields. For today – Blocks VIII
Blocks VIII | Sramana Mitra, 2022 | Watercolor, Pastel, Ink | 8 x 8, On Paper