Thought Leaders in Healthcare IT: Kristen Valdes, CEO of b.well Connected Health (Part 5)

Kristen Valdes: During that time, I had given birth to my second child Bailey. She was born with a very significant auto-immune condition. She had a near fatal incident because two EMR systems couldn’t communicate with one another. At that point, I realized that it didn’t matter how much expertise I had gained in healthcare. I knew how to navigate the system. I couldn’t do it on behalf of my own family.

That’s when I became the Excel-plotting mom trying to figure out if she could have been diagnosed faster, could we have avoided this near-death complication if we had all the information at our fingertips. I left and I launched b.well. We need to take the friction and fragmentation out of healthcare and deliver seamless and simple user experiences.

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Thought Leaders in Healthcare IT: Kristen Valdes, CEO of b.well Connected Health (Part 4)

Sramana Mitra: What portion of your solution is productized versus custom-designed through professional services?

Kristen Valdes: We are committed to being a technology platform and not a service company. There are customizations that our client needs because they’re at various stages of maturity in the technology they have internally. We try to limit that. Our team is focused on KPI and OKR where we have feature flags that can be turned on or off because our customers are at different stages of readiness.

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