Thought Leaders in Artificial Intelligence: David Talby, CTO of John Snow Labs (Part 2)

Sramana Mitra: Talk about customers that you are currently working with and also customers that you would like to work with. 

David Talby: We are most famous for our work on natural language processing in the stock NLP library. In terms of customers, we work in the health care and life science sector. The last NLP industry survey done in September was done by Gradient Flow. It shows that we have a 54% share of all the healthcare AI teams that use NLP.

Thought Leaders in Artificial Intelligence: David Talby, CTO of John Snow Labs (Part 1)

A terrific conversation about NLP and domain specific taxonomy building within the healthcare and pharmaceutical industry. 50% of the customers are ISVs building on top of their platform!

Sramana Mitra: Let’s start by introducing our audience to yourself and John Snow Labs.

Thought Leaders in Artificial Intelligence: Unbabel CEO Vasco Pedro (Part 5)

Vasco Pedro: From a more NLP perspective, there are a lot of use cases inside the enterprise that need an AI-first approach. They are not so obvious, but they are the scaffolding that enables other stuff to work.

For example, evaluation of human translation. We have a state-of-the-art system in quality estimation that does look at the output of machine translation and then it makes a real-time decision whether that’s good enough or if human intervention is needed. No one has figured that out for human translation.

Thought Leaders in Artificial Intelligence: Unbabel CEO Vasco Pedro (Part 4)

Sramana Mitra: One of the trends that I am following closely is Platform-as-a-Service. We are in the middle of it because of what we do. We are working with various developer ecosystems and in conversation with various others to do stuff with them.

The Platform-as-a-Service trend is building up quite significantly, so people are building one use case fully and opening up their platforms to other developers to build other use cases. Is this a strategy that you are following or considering?

Thought Leaders in Artificial Intelligence: Unbabel CEO Vasco Pedro (Part 3)

Sramana Mitra: What percentage of your leads come from the marketplaces? Is Zendesk sending you a lot of leads?

Vasco Pedro: We operate on account-based marketing and selling. We have identified several accounts that fit our ICP and then we use AVM strategies for go-to-market motion. One of the key aspects is partnerships. We work closely with BPOs like Concentrix and Teleperformance and others. They end up being a lot of the lead generators for us.

Thought Leaders in Artificial Intelligence: Unbabel CEO Vasco Pedro (Part 2)

Sramana Mitra: To do this, how much integration do you need with the system that you are working with?

Vasco Pedro: We have built native integration with different CRMs. If you go to the Zendesk marketplace, you will find the Unbabel app there. The integration is done with the CRM itself, so if you download and install our app, that’s it. What you need to do is create an account, get a subscription, and then we create an account for you.

Thought Leaders in Artificial Intelligence: Unbabel CEO Vasco Pedro (Part 1)

This is an awesome conversation on the cutting edge of language translation.

Note, a large chunk of Unbabel’s customer base comes from the Zendesk PaaS ecosystem.

On the other hand, Unbabel itself would, most likely, create its own PaaS ecosystem to address a broader range of use cases.

Sramana Mitra: Let’s start by introducing our audience to yourself and Unbabel.

Thought Leaders in Artificial Intelligence: Wovenware COO Carlos Melendez (Part 3)

Sramana Mitra: Tell me about how you managed to build this company from Puerto Rico. Is there a university where AI talents are easily available in Puerto Rico?

Carlos Melendez: Puerto Rico has the biggest engineering school in the Caribbean. I went to that school myself. The majority and, at some point, 100% of the talents that were graduating from that school were getting recruited to the US to work. So, a local talent pool is available.