Sramana Mitra: There’s another positive impact that happened during the pandemic. On the sales side, organizations became comfortable buying products over Zoom calls. You do everything on Zoom. Large deals were closing purely on Zoom calls.
Arvind Jain: Yes. In our first year, we had one sales person. Then we hired the second one. We were able to get a lot of customers signed up. Zoom is interesting. It’s very efficient. You don’t spend a day to travel to a customer.
>>>Sramana Mitra: This strategy that you followed is good for companies that have a lot of early-stage funding. It’s not so easy to follow for companies that are trying to work in a very constrained financial resources situation. What did you learn? Focus on the nuggets of what you learned from the early customer engagements when you were not charging yet?
>>>Sramana Mitra: In your selection of which investors to work with, what was your decision making? Was it people you worked with before?
Arvind Jain: There are two key investors in our first round. One of them was Ravi from Lightspeed. I had worked with him in my previous startup. It was an easy choice from that perspective. We also raised from Kleiner Perkins. They had the right experience for us.
>>>Sramana Mitra: This problem has been identified a long time ago. People have tried to build such enterprise knowledge management companies before. I’ve seen many of these attempts. Mostly they’ve failed. While these attempts were made and failing, there was an explosion of digital tools and data. All this was happening in parallel.
In 2019, the enterprise world is more data-rich. There’s more to draw from. AI has become mainstream by this time. What is it in your approach that is different in 2019?
>>>Arvind is an experienced entrepreneur who was able to raise $15M on a concept to solve a big problem. Since then, Glean has been abundantly funded, generates abundant revenue and has become a legitimate Unicorn.
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born and raised? What kind of background?
>>>Rohit has effectively used the Bootstrapping Using Services technique to bootstrap an AI-Powered Enterprise Security venture to mid eight figure revenues. In that process, he has turned down offers for Venture Capital. I believe, in Artificial Intelligence and Machine Learning, currently, Bootstrapping Using Services is one of the best ways to find problems to solve and build successful companies.
>>>At 1Mby1M, we welcome entrepreneurs from all over the world and our courses include case studies of entrepreneurs across different regions.
>>>At 1Mby1M, we believe in learning from case studies of successful entrepreneurs. These case studies involve discussions on opportunities and challenges specific to the domain such as Generative AI, E-Commerce, Digital Health, Cyber Security, and FinTech.
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