SM: What does it cost to buy a SuccessFactors solution? LD: It ranges. We have multi-million dollar deals. We just told Wall Street (because we want to ensure they know we have a good future so we did something we normally would not do) that in the first 5 weeks of 2008 we did a
SM: Very early on in this conversation, you mentioned you are really into metrics. Talk about metrics you track, metrics you manage your company by. LD: We can start out with late-stage pipeline coverage. That is how I know our business is healthy. Late –stage pipeline coverage of each area and each sector is probably
SM: You don’t face as much competition in small business either. LD: No, you don’t. There is no competition. That was Eric Dunn’s decision point on the Board. “That alone,” he said, “is an argument for me. We struggled so much in Intuit when we went up market to make the product scale.”
SM: How did you go from 2001 with $1M in financing to the scale you are today? Didn’t you have to finance the company further? LD: I basically did not have a life for six years. SM: Didn’t you need more financial resources? LD: When you are cash flow positive, you don’t need any more
Please read my new Forbes column, How to Save the World’s Back Office. In it, I discuss Gram IT, a rural BPO project promoted by Satyam. There is also a video segment that you can watch here. I would love to see more projects like this come about, get funded, and scaled in the commercial
SM: How do you view your competitive landscape right now? The HR, human capital landscape is moving online and becoming very big as we are penetrating more of the mid-market and small businesses. How do you view the rest of the players in your ecosystem and how do you position? LD: Let’s just look at
SM: The “mush” factor in corporations is amazing. LD: That is a beautiful word for it. Now we have products through which you know what people you need in different roles. Now you need to recruit people to fit into those slots, so we built a recruiting product to get them into the right places
SM: Who finally funded your dream? LD: David Strohm from Greylock. SM: How did you get to David? LD: He was involved in one of the companies, and he was the most skeptical, and that is why I liked him. I don’t like people you can win over easily. He just sat there and looked