Sramana Mitra: $110,000 to $6.9 million! Explain to me how that happened? What were the strategic levers? Azim Makanojiya: We were all new to this industry. We didn’t know what was going on. The only reason that this could happen at a very fast pace, from my point of view, was because we had the drive.
We seldom see global software companies emerge out of Australia. Bigcommerce is a rare exception. Sramana Mitra: Let’s start with the beginning of your personal story. Where are you from? Where were you born and raised? What’s the back story of BigCommerce? Mitch Harper: I was born and raised in Sydney in Australia. Bigcommerce was
Sramana: What was the next milestone? Tobias Bauckhage: The next milestone was in 2010 when Facebook became a very important tool to reach people. You could target people based on their page and do advertising to drive them somewhere. We used targeting to experiment with Facebook and our Facebook page. We had editorial teams writing
Sramana Mitra: For the keyword search traffic that you were getting from Google, to convert that into an order, were you taking orders and then ordering the products from the Chinese factory? Azim Makanojiya: At that point, order volume wasn’t high. We didn’t have a platform for them to order online at that point in 2010.
Sramana Mitra: Talk to me about your team. I know you started very lean. That’s how successful bootstrapped companies tend to operate. What do you operate with today? Chris Farrell: Our first key hire was outside of tech. After that, we started with a user interface expert who’s now our VP of Product Marketing. He
Sramana: Recommendation engines are very difficult to do. How did you build your algorithm? Tobias Bauckhage: First, we filtered by domain. Users may share similar interest in comedies but have completely different interest in horror films. It is also important to understand the content. You see people doing collaborative filtering or a deeper “DNA” analysis, which
Sramana Mitra: We just did the story about Expensify. Of course, they really benefitted from the heavy mobile adoption. Their go-to-market strategy is completely from mobile users. People in an organization start using their applications and then, they go and tell their accounting department, “We want to continue to use this. We should go buy
Sramana: In 2007 you decided to move forward with your plan to disrupt the industry. What were your thoughts? Tobias Bauckhage: In 2007 the tech industry was back on its feet. Social media was becoming mainstream. We saw a few opportunities. We felt we had a good understanding of how the film industry worked. We