Sramana Mitra: IT service desk, from a software point of view, it’s ServiceNow. Now you’re talking about agents. Isn’t that being done by these BPO service providers? Gaurav Rewari: That’s a very good question. It’s still being put into ServiceNow. The need for analytics, I would argue, is even greater when you have outsourced part
Sramana Mitra: What are the significant developments in 2008 and 2009? How is the company growing now? Praful Saklani: This is where it gets interesting and fun. 2008 was a phenomenal year for us. We started to see traction with the use cases around understanding the risk inherent in your relationships and how you comply
Sramana Mitra: Wow! That’s 2010. What happens next? In 2011 to 2013, what are the next major moves? Tom Fallenstein: An acquisition that I’ve been looking to try to get for the last five years just happened about 18 months ago. We acquired the domain name fun.com. That’s ultimately the domain I wanted to expand
Sramana Mitra: That brings us to what timeframe? Praful Saklani: That brings us to probably mid to late 2007. There’s a second piece that I’d like to add to this. As we were developing this, it wasn’t just about a technology product model that we built. We actually built a whole service and delivery model
Sramana Mitra: It has a gigantic budget. Gaurav Rewari: Right. Stepping along the pillars, if you will, of IT service management to IT asset management, to IT project management, these are the building blocks of something called ERP for IT. They were imagining that into existence in the cloud. I felt that not only were they
Sramana Mitra: Wow! It must have been very scary. How long did it take you to recover that $1 million from that domain? Tom Fallenstein: It paid for itself in nine months. Sramana Mitra: Awesome. Tom Fallenstein: We bought it in January. By the time we made it through October, about 30% to 40% of
Sramana Mitra: What year does that bring us up to? Gaurav Rewari: That brings us to 2012. Sramana Mitra: That was pretty recently. Gaurav Rewari: Yes, but that startup bug I alluded to earlier hadn’t quite left me. It started biting me quite hard again. Our respective product lines at Oracle were doing really well. They
Sramana Mitra: Which brings us up to mid-2000? Praful Saklani: That’s exactly right. In 2005, I decided it was time to move back to the US for a variety of reasons. I wanted to get back into enterprise software and started to think about the things that either I had experienced as a pain point