Thought Leaders in Cloud Computing: Amit Jain, Chief Product Officer, ServiceMax (Part 5)

Sramana Mitra: How much of this industry do you think has a solution?

Amit Jain: I’ll put it this way. Our enterprise customers also grow by acquisition. There are also inherent technical debts as well. It’s a herculean task for these companies to have a uniform technology strategy. Maybe 10 different ERP and homegrown field services.

A lot of these companies have a solution in place. Typically, the smaller ones have paper and pencil solutions and a lot of homegrown IT solutions as well. The point is how and when they’ll evolve into solutions such as ServiceMax. We think that there are enough proof points in the market from an ROI perspective for these companies to go in more aggressively now versus five to seven years ago.

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Thought Leaders in Cloud Computing: Amit Jain, Chief Product Officer, ServiceMax (Part 4)

Sramana Mitra: I’m seeing it everywhere right now. The investors are talking about it. They want to see vertical cloud products. Your insights are very timely. What are the open problems from where you sit? ServiceMax has achieved quite a bit of scale. What is your current ARR?

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Sramana Mitra: I haven’t followed the recent state of the company. Are you public?

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Thought Leaders in Cloud Computing: Amit Jain, Chief Product Officer, ServiceMax (Part 3)

Sramana Mitra: Have Zendesk and Freshworks put in field services or are they integrating with other field service solutions?

Amit Jain: I don’t know of a solution from Zendesk and Freshworks specifically. The customer profile for them tends to be more mid-market versus our enterprise focus. We don’t have specific integrations into those systems.

Sramana Mitra: Your primary source of a help desk solution is all Salesforce-based?

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