Sramana Mitra: Let’s go into specific use cases where you are seeing your maximum traction.
Romi Stein: I’m happy to share three typical use cases. One of our first and largest clients is Citibank or Citigroup. We help them with one of their largest sites. They were challenged with bringing new digital offerings in the market, especially in a region where you have more young people. All of them are already on mobile. They are use the Internet much more and less of brick and mortar.
To get to them, you need to think about how you can make your digital channels much more flexible and faster to market. If you do have legacy systems or complex business processes, that creates a challenge in terms of time to market and the flexibility of your new digital services.
We helped them build the digital muscle or the digital API factory where you can start to automate and standardize the creation of digital services from your core business processes and bring those to market in a timely manner. Instead of doing months of development in services, you can now bring new capabilities into the market in hours.
Sramana Mitra: Double-click down on that and talk about what legacy system infrastructure you modernized? What does it entail?
Romi Stein: When you look at the infrastructure of a lot of the legacy systems, they have a strong base of a legacy system that is highly customized. They have various mainframe types that were built. They would then have, what I would call, the lasagna of middleware layers that were put into place over the years to help you every time you innovate or bring in new services.
That middleware is now creating a burden. Every time you have to go through building a new digital service, especially in the cloud era where you are bringing mobility and using AI in newer endpoints, you end up having to go through an array of middleware. This used to be called service-rendered architecture. You go from one layer to another and eventually you get to the legacy.
What we do is rethink the problem. Instead of going through the same thing that you have been doing for year – going through multiple products which at the time were great – we leverage the technologies and capabilities out there and bypass a lot of those middleware layers. We work directly or as natively as we can with the underlying business process or legacy assets. By encapsulating and automating them into a digital proxy, we elevate them much faster into the innovation layer.
Sramana Mitra: It sounds like a professional service. Is there a product involved?
Romi Stein: I would say that we are a software platform and not a services company. Every digital transformation in the industry today requires a systems integrator, a trusted partner, and some professional services. With that said, how do you automate and standardize a lot of the processes so that professional services are not around manual coding and creating APIs? With our help, the professional services are now geared towards higher premium services like consulting and designing digital banking. A single developer can now do what ten people did in the past.
This segment is part 2 in the series : Thought Leaders in Cloud Computing: Romi Stein, CEO of OpenLegacy
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