Ido Schoenberg is the chairman and CEO of American Well Corporation, a provider of online healthcare and telehealth visits. Ido has a lengthy track record of successfully leading technology companies in the healthcare field. In 1996, together with Phyllis Gotlib, he co-founded iMDSoft, a provider of enterprise software that automates hospital critical care units. He
Sramana Mitra: Do you have any other thoughts on open problems? Borge Hald: I think a lot of companies are used to a model where PR comes out of the marketing department or maybe specialists in their contact centers.
Sramana: Can you talk through your team building process? I’m interested in how you have built your executive team and how your location has influenced that process. Sinclair Schuller: We have talked a bit about our location but one thing I want to point out is that we are not bent out of shape when it
Sramana Mitra: Move yourself up to a bird’s eye view of your industry segment and talk about what you are seeing, particularly about open problems you would like to see solved but have not been solved by Medallia. Borge Hald: There are plenty of problems. I think this may be too abstract, but what is
Sramana: What strategies are you working on now? Sinclair Schuller: One important lesson for any startup is to learn the direct sales model. Once you understand the buying model and the basics of your sales process, then you immediately start to look for leverage. Intuition will lead you to partners or channels that give you
Sramana Mitra: When you say “you can be notified and you can take action,” who is the “you?” Borge Hald: Typically this involves a front line manager or employee. Let’s say you are the general manager of a hotel. Somebody writes something about you on TripAdvisor or Google+ Local. If it is complimentary, you might
Entrepreneurs are invited to the 194th FREE online 1M/1M roundtable mentoring session on Thursday, October 31, 2013, at 8 a.m. PDT/11 a.m. EDT/8:30 p.m. India IST. If you are a serious entrepreneur, register to “pitch” and sell your business idea to Sramana Mitra. You’ll gain straightforward feedback, advice on next steps, and she’ll answer any
In case you missed it, you can listen to the recording here: