categories

HOT TOPICS

Subscribe to our Feed

Thought Leaders In Cloud Computing: Frank Modruson, CIO of Accenture (Part 9)

Posted on Friday, Jul 1st 2011

By Sramana Mitra and guest authors Siddharth Garg and Rahul Nagpal

Sramana: Yes, you can’t have a baby crying at the top of its voice and be able to maintain a professional environment where you need to maybe be on phone and such. There are some issues.

Frank: Right, and not everybody is in the situation where they have created that personal space. I think we are in a transition, because I don’t think it is as simple as you might think. There is a great deal of stigma that also come over time. For example, I have a telepresence unit at home. I did a telepresence meeting with one of our clients. The client was in Europe. I was in North America. The call was at 4:00 a.m. in Chicago, and it was something like 11 or 12 in Europe. You have an interesting dilemma. They know you are in Chicago, but it is a formal business meeting. Do you put on a suit? Does a suit at 4:00 a.m. look weird? I don’t know. I put on a suit. They were amazed with the technologies a couple of years ago, but you get into this kind of funny question of, well, how should I show up?

Sramana: What about a pair of jeans and a shirt or sweater?

Frank: Maybe, but the flip side of that is that we also know Europe is a bit more conservative, and it’s a financial services client. I kind of get that. So, I get the luxury of not flying to Europe for a meeting. I am OK with putting a suit on.

Sramana: Right, that’s a good trade-off. [Laughs.]

Frank: Yes, it’s a great trade-off. But I don’t think we’ve figured out all these norms.

Sramana: Yes, that’s absolutely correct.

Frank: I think that’s going to take some time. I also watch people who say, “I need to see my team so I know they are working. ” And I am like, you know if you need to see your team to know they are working, I think you have a different problem.

Sramana: Yes, you are not hiring right.

Frank: You don’t have the right people; you don’t trust your people or something. In fact, we should be really focused on output, not how hard people are working necessarily. You are really interested in results.

Sramana: I think we have covered a lot of different ground. Let’s keep in touch, and I would love to continue to hear what you have to say as we go along.

Frank: Perfect. Thanks very much, Sramana. I really enjoyed our conversation.

This segment is part 9 in the series : Thought Leaders In Cloud Computing: Frank Modruson, CIO of Accenture
1 2 3 4 5 6 7 8 9

Hacker News
() Comments

Featured Videos

Comments

When Frank says '' I think that’s going to take some time. I also watch people who say, “I need to see my team so I know they are working. ” And I am like, you know if you need to see your team to know they are working, I think you have a different problem.''

He nails a huge problem (and I see this in India) where work relationships have not evolved beyond the obvious pitfalls of hierarchical models and relationships between bosses (that includes your physical proximity to your subordinates) and their teams in what remains a traditional and unproductive (many times counterproductive) approach to work. This obviously creates a hurdle in the way of effective adoption of virtual work-space best practices where the best talent available anywhere anytime any place should be leveraged.

But an interesting counterpoint to the above are sales leaders in organisations who obviously have zero interest in their teams sitting in offices under active supervision and are therefore actively engaging in video based collaborative technologies for their weekly reviews (and customer meets) and so on saving tonnes of money (and trouble of travel) while at the same time exploring/experimenting with new markets and territories a lot faster!

Manoj Nair Friday, July 1, 2011 at 10:34 PM PT

Yeah, we should be looking at the results. Good learning interview.

bpo services Sunday, July 3, 2011 at 8:36 PM PT