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Five9’s Cloud Offerings for Contact Centers

Posted on Wednesday, Jul 2nd 2014

According to a Gartner report, there were 14.5 million contact center agents worldwide in 2012. Cloud-based offerings to support these contact center agents are on the rise. The report projects that in North America, the cloud penetration of the contact center market is estimated to have grown from 5% in 2012 to 13% in 2016. Recently listed, San Ramon-based Five9 (NASDAQ: FIVN) is among the leading global providers of cloud-based call center solutions for sales, marketing, and support services.

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athenahealth Leads Industry in Stage 2 Meaningful Use

Posted on Tuesday, Jul 1st 2014

According to an Accenture report released earlier this year, the global market for electronic health records (EHR) is projected to grow 5.5% over the period 2012 to 2015 to $22.3 billion by 2015. The US is estimated to be the largest market worth $9.3 billion by 2015 at a 7.1% compounded annual growth rate over the period 2012 through 2015.

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Lofty Valuations in Online Real Estate

Posted on Monday, Jun 30th 2014

Economists believe that the much anticipated US housing market recovery is yet to come. The housing market is continuing its descent even during the busiest season of the year. Sales of previously owned homes registered a decline of 7.5% this March, the slowest pace in the previous 20 months. New home purchases also fell 14.5% over the year in February and applications for mortgages fell 20% over the year.

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Angie’s List Anticipating Tough Competition From Amazon

Posted on Friday, Jun 27th 2014

A study conducted on online review sites last year found that 25% of the users believe that the information available on review sites is unfair. While some of the older sites are believed to be more trustworthy, more than a third of the consumers were still cautious about information on these sites.

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Hulu’s Subscriber Base Continues to Grow

Posted on Thursday, Jun 26th 2014

According to a study conducted by Qwilt, a provider of online video delivery and caching solutions, as of March 2014, Netflix was the leading online video streaming services provider in the country with a 57.5% market share. A year ago, Netflix had 52.5% of this market. YouTube came in a distant second with market share falling from 28.2% a year ago to 16.9% as other online video services eat up into their share. Amazon’s video streaming service saw viewership share grow from 0.6% to 3.0% and Hulu’s share climbed from 1.5% to 2.8%.

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Nokia’s Life After the Phones

Posted on Wednesday, Jun 25th 2014

According to a MarketsandMarkets report Location Based Services (LBS) Market  — Worldwide Forecasts and Analysis (2014-2019), the LBS market is expected to be worth $39.87 billion by the year 2019. Another researcher Visiongain had estimated the market to be worth $10.3 billion in 2013.

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SAP Growing Through Acquisitions

Posted on Tuesday, Jun 24th 2014

According to a recent Gartner report, the worldwide Enterprise Software Market grew 3.8% in 2013 to $25.4 billion, registering a minor improvement compared with the 2.2% growth registered in 2012. SAP was the leader in the market with 24% share followed by Oracle’s 12% share.

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BlueNile Expands International While WebMD Expands Mobile Apps

Posted on Monday, Jun 23rd 2014

According to the latest IDEX report on the US jewelry and watch sales, the country’s total sales in April grew 2.4% over the year to $5.73 billion. Excluding watches, jewelry sales in April grew 2.2% over the year to $2.49 billion. Another report by IBISWorld estimates the global online sales of jewelry and watches to have grown 2.9% over the period 2008 through 2013 to $10 billion.

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