Sramana Mitra: In your case, the fact that you had a successful exit was helpful. Repeat founders always have an easier time raising money.
Peter Bookman: It does not hurt when your story can begin with, “I had a good horse and a good jockey. We won the race.” It does something else. You tend not to be alarmed, and you tend to be quite patient. It is fascinating that we got funding during that crisis.
>>>Sramana Mitra: I’ve experienced the use case that you described. The gas station around the corner from me doesn’t have any digital payment option.
Paresh Patel: That was the problem. The machine only took cash.
Sramana Mitra: Do the gas station people attend these kinds of trade shows?‘
>>>Sramana Mitra: Did you work for SonicWall?
Peter Bookman: I did not. I transitioned out. I’m always excited about the next opportunity.
Sramana Mitra: What year was that?
Peter Bookman: 2001.
>>>Sramana Mitra: What is your Ph.D. in?
Paresh Patel: It’s also in e-business and organization management.
Sramana Mitra: The vending machine company was yourself?
Paresh Patel: There were employees. We grew to about 25 employees.
>>>Peter is a startup veteran who is building a new Cyber Security company from Utah. The key insight to focus on in this story is how he found white space in the mid-market.
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background?
>>>Paresh did a superb job of validating in a bootstrapped mode and then raising significant venture capital. However, he made some mistakes after the fund raise. Eventually, he course-corrected and has built a wonderful business without further infusion of capital. Excellent case study!
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background?‘
>>>Sramana Mitra: If you tried to go into the Shopify marketplace with another e-commerce platform, that wouldn’t work. That was not an option. You were trying to build your own e-commerce platform.
Sadek Ali: Shopify is a long-tail play.
Sramana Mitra: Shopify, on many levels, is not the right marketplace for you.
Sadek Ali: Shopify and Shopify Plus are great products, but they’re not the best products for the mid-market.
>>>Sramana Mitra: You had a diverse set of e-commerce platforms that were in that portfolio.
Sadek Ali: That’s correct. We didn’t really know what the platform was. I picked up technologies my entire life. If you understand how e-commerce works, then you know the operational side of it that they’re looking for. We did that and we said, “Let’s make sure our contracts are easy. Let’s make sure we have happy customers and let’s make sure we have a happy culture in this little group of three.”
They liked our hands-on approach and they liked being able to have an open and honest conversation about e-commerce. We got our three customers monetized right away. For two customers, it took us two years. We still had the contract for them, but they wouldn’t pay us a penny. We had to be persistent because we wanted that conversation with them.
>>>