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Sramana Mitra: What are some examples of non-paid customer acquisition?
Timur Khabirov: Some celebrity who makes their own content. Let’s talk about viral effect. The first one was BTS. I didn’t know about this band before, but they started using Prequel. When I woke up, we were on the top. The BTS group used Prequel during the Grammys. Twitter was crazy.
Sramana Mitra: That gave you a huge lift.
>>>Sramana Mitra: Talk to me about influencer marketing. What did you do?
Timur Khabirov: Influencer marketing is a bit complicated. If you’re doing user acquisition, it’s a clear traffic. You understand your consumers. You understand the conversion rate. With influencer marketing, it’s not that easy to manage this.
Sramana Mitra: But it’s worthwhile in your opinion?
>>>Sramana Mitra: Explain, step by step, how you brought this product to market?
Timur Khabirov: You need to understand what the market needs. We have social media platforms. What do they need? First and foremost, it has to be a time saver. Then, it has to be easy.
Sramana Mitra: Are we talking about a B2C product?
>>>Timur has bootstrapped a digital app to $3M a month. Read on to learn how.
Sramana Mitra: Let’s start at the very beginning of your journey. Where were you born and raised? What kind of background?
>>>Sramana Mitra: Who’s paying?
Ritukar Vijay: The concessionaire, airport, and end customer. End customers are paying for convenience. They don’t have to pay any tips.
Sramana Mitra: Are you making your revenue from the airport payments or concessionaires?
Ritukar Vijay: All three of them. We are the single point of contact with the consumer where we are getting the order value.
>>>Sramana Mitra: Six months later after you got all the feedback and incorporated all the feedback, was there a big check?
Ritukar Vijay: It was a monthly subscription. We did a contract of a rolling window of six months.
Sramana Mitra: What kind of pricing structure did you set up?
Ritukar Vijay: It was around $3,000 a month per robot.
>>>Sramana Mitra: What happened with Cincinnati airport after the one-month pilot? You now have some money to fix the usability issues. What were the commercials on that?
Ritukar Vijay: We were focusing on Robotics-as-a-Service model. There’s a fixed subscription for each month. These robots will perform deliveries. There’s potential revenue share. There was a lot of thought process going on during that time.
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