Sramana Mitra: How long did it take you to scrape and convince enough Craigslist lawn mowing people so that you could launch the service?
Gene Caballero: It took about three weeks to a month of calling. For vendors, it’s free. There’s not any cost associated. We knew that if we were calling these professionals and charging them, we wouldn’t be in business.
Sramana Mitra: That’s right. In the beginning, that doesn’t work at all.
Gene Caballero: Probably to this day, it still doesn’t work because you hadn’t really given them any value. You can promise them the world, but if >>>
Sramana Mitra: Did you start this as a bootstrapped company?
Gene Caballero: Yes. We aggregated about $100,000 between the co-founders. We blew that by paying a custom shop to build us a website and a couple of apps. After about a year and a half of not getting what we want, they turned over a semi-usable product to us. They actually went out of business right after that. We knew that there was no way that we can move forward or get serious about starting a business without redoing the site.
We brought on one of our friends who was the engineering type. He went to software school to learn how to build websites. After about six months >>>
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Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background?
Gene Caballero: I was born in Lima, Peru. My dad’s side of the family are all entrepreneurs. My grandfather had his own propeller business. We >>>
Sramana Mitra: Besides the roughly $2 million you raised, did you raise any other funding?
Neil Vaswani: We had some angel funding throughout the way at different points.
Sramana Mitra: What is the total amount of money that you’ve raised?
Neil Vaswani: Probably around $3 million or so.
Sramana Mitra: What kind of revenue run rate are you at? What would you finish 2018 at? >>>
Sramana Mitra: Can you explain to me how this works? Is this a completely online process? Are people making full decisions online or at some point, somebody on the phone is talking to the customers?
Karn Saroya: The average basket size at Cover is $1,700. That can be a meaningful part of somebody’s after-tax income. We do allow our customer to transact without engagement with an agent but rarely does that happen. At that price point, the customer wants to go back and forth and ask questions. >>>
Sramana Mitra: These are large enterprises?
Neil Vaswani: All sizes. ADP typically plays in the middle market. The business unit that we’re partnered with has a sweet spot of 1,000 to 10,000, but really, 3,000 to 7,000 is where most of the groups come in. Thus began the next part of our journey – third party integration with that technology provider, which already has scale and controls its sales force. >>>
Sramana Mitra: You raised $3.1 million. You finished Y Combinator and you’re walking out with a great network. What happens next?
Karn Saroya: From there on, it was about proving out the model and removing dependencies. When we left Y Combinator, we were a lead generation business. All we wanted to show was that significant volumes of customers can be acquired via native mobile channels. We quickly realized that us selling leads is not going to work. >>>
Sramana Mitra: The point at which it makes sense to take a lot more money is if you know that if you put in $10, you’re going to make $100. There are certain companies that figure out the product-market fit and the customer acquisition strategy. If it’s something that will yield a deterministic return on that investment, then it makes sense to raise more money. If you don’t have that equation figured out, tinkering with a lot of money is a very bad idea.
Neil Vaswani: There’re two sides to that coin. It depends on your goals and how much you can bootstrap. Do you want to go for boom or bust, or are you trying to build a real business. I agree with you. That’s the path I took. Having to constantly raise capital is a bit of a distraction. >>>