Sramana Mitra: What kind of average deal size were you experiencing?
Tim Ericson: On the campus and city fronts, it was anywhere from $50,000 to $300,000. In later stages, we were doing $500,000. We also had some smaller deals like $20,000 apartment complexes, but again they had parent companies that were buying it for multiple properties, so in aggregate they were larger.
>>>Sramana Mitra: Talk a little more about the evolution of MedeFinance in its software format. You were starting with the $4 million to $5 million revenue base and some of those clients transferred on to the software business. What was the business model? What was the average deal size? What kind of business did it turn out to be?
Brian Robertson: We had hit a sweet spot in terms of the product-market fit through a combination of direct organic development and also a strong channel relationship with a company called the Advisory Board out of Washington D.C.
>>>Tim Ericson: We were working with Irvine branches of JLL and CBRE and rolling out much broadly through their portfolio versus looking at each individual property.
Sramana Mitra: Talk to me about your go-to market strategy. It sounds like in the beginning it was people coming to you and it was a bit random. At what point in your evolution did you come up with a systematic go-to-market strategy and what was it? What segment did you go after? How did you go about selling?
>>>Sramana Mitra: What geography was that? Where were you based and where were you doing all of this?
Brian Robertson: I was based in Northern California. Most of my clients were from the West Coast. I was doing work for folks in Seattle, Oregon through Providence Health System.
>>>Sramana Mitra: What was the team? Who was the coder? You are not a coder, right?
Tim Ericson: I’m not a coder. We have a couple of friends from college who were coders working in regular companies. They were moonlighting it and they were doing it for equity.
Sramana Mitra: How much did the University of Chicago pay you for this project?
>>>If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
Brian is a serial bootstrapper. In fact, he bootstraps using services. Terrific entrepreneur to learn from.
Sramana Mitra: Let’s go to the very beginning of your journey. Where are you from? Where were you born and raised? What kind of background did you have?
>>>If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
Tim has navigated major ups and downs during his years with Zagster.
Sramana Mitra: Let’s start at the beginning of your journey. Where are you from? Where were you born and raised? What kind of background did you have?
>>>Sramana Mitra: The benefit you are offering is a flexible workforce of adjusters. They can pick people up as they need to as opposed to having everybody on the payroll.
Matt Anderson: That’s a part of it. We can scale up and down. From a cost standpoint, it gives them flexibility. Here is an example that I use with my clients. When I was in Crawford & Company, at one point I was managing director for a service center in the state of Alabama.
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