Thought Leaders in E-Commerce: Jacob Cooke, CEO of Web Presence in China (Part 1)

The dynamics of e-commerce in China are very different from the US. Let’s dig in!

Sramana Mitra: Let’s start by introducing our audience to your company and yourself. Tell us what you do and your background. We’ll take it from there.

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Thought Leaders in Cloud Computing: Larry Augustin, CEO of SugarCRM (Part 3)

Larry Augustin: Today, we have a virtual office for that. That virtual office is social media that sits around the person. Today, you may not be selling by physically sitting in that person’s office, but you may be sitting in their virtual office – what they are saying on Facebook or their resume on LinkedIn. Do their kids play soccer or softball? What is it that they care about?

Sramana Mitra: There’s a lot more information accessible today given the virtual nature of information flow than you would gather by visiting someone for an hour.

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Thought Leaders in Cloud Computing: Larry Augustin, CEO of SugarCRM (Part 2)

Sramana Mitra: Let me comment a little bit on what I’ve heard so far, and then we’ll double-click on a few things. Firstly, this notion of your competitors in the industry not focusing on the sales people and how the customers are facing people—this is the whole notion of social CRM that has come about. Everybody is paying attention to that. Today, people know and believe that you want to dig and ask somebody to introduce you if you want to get into an account as opposed to cold calling somebody.

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Thought Leaders in Cloud Computing: Larry Augustin, CEO of SugarCRM (Part 1)

We covered John Roberts’ Entrepreneur Journeys story in December of 2008. In this story, we explore the cloud CRM industry’s evolution with Larry Augustin, who replaced John as CEO on May 6, 2009.

Sramana Mitra: As you know, we have covered SugarCRM quite a bit before. So our audience does start off with some knowledge of the company. I’d like to start us out by asking you, now that we are in a mature phase of the cloud computing industry – and CRM on the cloud especially is in a very mature stage – what does your ecosystem look like? Who goes for what solution and why? Who chooses SugarCRM and why?

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Bootstrapping a $175 Million Business with Services: TEOCO CEO Atul Jain (Part 7)

Sramana Mitra: What percentage of the revenue would you say is BPO services?

Atul Jain: We are mostly a software company. When you say professional services, do you mean to say installation and implementation kind of stuff?

Sramana Mitra: No, anything that is custom where you’re not selling software.

Atul Jain: We don’t do any real contract-based software development. Sometimes, we do services that are not selling software. For example, we do have a portion of our business, which is not very large, where somebody will hire us to do optimization of their network. They’re not buying our optimization software. They want us to come in and optimize their network. Sometimes they will hire us to do managed services on an ongoing basis. There are services like that, but there are no services where we are building custom modules of our software. >>>

Cleversafe Building a Valuable Cloud Company

According to an IDC report on Big Data storage, the market is estimated to grow from $3.2 billion in 2010 to $17 billion in 2015. Others peg the enterprise storage market alone at a $20 billion market opportunity.

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Is Nasuni Planning an IPO?

According to a MarketsandMarkets report published earlier this year, the global cloud data storage market is projected to grow 33% annually over the period 2014 through 2019 to be worth $56.57 billion. The researcher estimates the market to be worth $13.57 billion this year. The growth in the market is attributed to the continuing production of both unstructured and structured Big Data along with the need to allow for collaborative and remote working within an organization.

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ServiceNow Acquires Neebula Systems

According to researcher ITSMU, the IT Service Management (ITSM) market was dominated by BMC last year which accounted for 40% of the market’s revenue share. HP came a distant second with 17% share and was followed by ServiceNow, which accounted for 12% of the market. TechNavio estimates that the global ITSM market will grow 7% annually over the period 2012 through 2016. Cloud-based ITSM vendor ServiceNow (NYSE: NOW) is growing their revenues at a much faster rate.

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