By Sramana Mitra and guest author Shaloo Shalini
We have here an interesting cloud adoption use case with generous insights into the world of a large global business process outsourcing (BPO) enterprise, TeleTech, which manages global-scale contact centers. Over the past seven years, through private cloud adoption, TeleTech has not only moved to the next level of operational efficiency; it could also enter into a new line of business of on-demand outsourcing by playing to its strengths in contact center management and using cloud computing. We saw another similar example of creation of a new line of business through cloud adoption at Cycle30 in one of our earlier interviews in this series. >>>
By Sramana Mitra and guest author Shaloo Shalini
SM: Right. I think what you are getting at is exactly the trend that I too have spotted in the context of cloud and EDA – the collaboration aspect of an electronic designer’s life. The EDA workflow can be impacted heavily by cloud computing. For an entrepreneur, the maximum opportunity as far as EDA and cloud computing is concerned in the domain of collaboration. >>>
By Sramana Mitra and guest author Shaloo Shalini
SM: Yes, right. Let me switch to the next topic which is in the context of our 1M/1M initiative whereby we are trying to help entrepreneurs looking especially to deliver solutions in the cloud domain. Where do you see opportunities for such entrepreneurs in this shift of IT to a cloud paradigm? >>>
By Sramana Mitra and guest author Shaloo Shalini
SM: Interesting. Any other observations in terms of areas where you would like to see some entrepreneurial activity?
MS: More services, more offering, more choices.
SM: In what area? >>>
By Sramana Mitra and Shaloo Shalini
Elaborating on our Top 10 Tech Trends for the Decade post last week, today we drill down into the top 10 cloud computing trends. The research and interviews can be found on our Cloud Computing Trends and Opportunities page. Let’s take a closer look. >>>
By Sramana Mitra and guest author Shaloo Shalini
SM: Well, there are fairly hairy issues around some of the security aspects of the cloud. Through this vault concept of yours, you make designs available to be hosted in a public repository, right? What is stopping people from copying designs? What are the intellectual property issues? I’m not talking about physical security but I am talking about securing the intellectual property, securing the re-use of those designs and all those sorts of issues around it such as how do people get paid their dues and royalties. Can you share with us insights on how are some of these hairy issues around your vault architecture are dealt with? >>>
By Sramana Mitra and guest author Shaloo Shalini
SM: Let me switch over to the last topic that I want to cover with you. My blog is read by entrepreneurs, and one of the things we are doing is a program called 1M/1M – One Million by One Million. The program’s mission is to help a million entrepreneurs reach a million dollars in annual revenues. So, we have a very strong focus on entrepreneurship and entrepreneurs in general. One of the reasons I am doing this series Thought Leaders In Cloud Computing, bringing people like you for an in-depth conversation about cloud computing and discussing what you are doing with your IT strategies is to give entrepreneurs visibility into what you see, what you think, and what are some of the blue-sky areas on your radar screen that would be interesting opportunities for entrepreneurs to look into. My next question to you is, What do you see on your radar as blue-sky areas for entrepreneurs in cloud computing? >>>
By Sramana Mitra and guest author Shaloo Shalini
SM: What about organizational changes? How do you see your organization evolving as you roll out cloud computing–based solutions? >>>