Thought Leaders In Cloud Computing: Jim Stikeleather, Chief Innovation Officer, Dell (Part 8)

Sramana Mitra: Flipping topics again, I want to run by a couple of trends that I am starting to see, and I would love to have your comments on those. One of them is in the area of crowdsourcing, which is a term that is relevant to different parts of a business. It doesn’t just concern consumers; there’s a trend that is coming from consumer into business, and it’s an evolution of the social Web. In particular, I want to pinpoint one manifestation I find very interesting, which is the notion of crowdsourced customer support. >>>

Thought Leaders in Cloud Computing: Indu Kodukula, Executive VP of Products and CTO, SunGard Availability Services (Part 1)

Small and medium enterprises (SMEs) have a lot of customer and employee data to maintain and sustain. Because they lack servers large enough to support rapid growth and expansion, they enlist the aid of companies like SunGard Availability Services. With offices in the United States, Ireland, Luxembourg, France, Belgium, and Sweden, SunGard helps SMEs to protect themselves against not only expected issues such as power outages, but also against the unexpected like hurricanes or earthquakes.

Sramana Mitra: Hi Indu, and welcome to the Thought Leaders in Cloud Computing series. To begin with, let’s set some context for our readers on SunGard and your business, the scope, scale, and type of technology operations you are dealing with and some context about your personal background.

Indu Kodukula: And my role as well? >>>

Thought Leaders In Cloud Computing: Jim Stikeleather, Chief Innovation Officer, Dell (Part 7)

Jim Stikeleather: My point is that if you are going to have to embed the analytics into the data stream because of the way many of the privacy laws are written, they have to do with the storage of the data. So, if I see a transaction go through, as long as I’m not storing the transaction I can use the information in it and begin building, if you will, my summary analytics. That way you can’t tie a particular part back to a specific transaction, which is the way the privacy laws are being written. >>>

Baidu And Alibaba Launch Mobile OS

According to the China Internet Network Information Center, at more than 500 million Internet users, China has the largest population of internet users in the world. McKinsey estimates that in China, 6 million people access the Internet for the first time each month. They expect China’s Internet population to rist to 750 million by the year 2015. The company’s Internet players are already having a good market run.

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Thought Leaders In Cloud Computing: Jim Stikeleather, Chief Innovation Officer, Dell (Part 6)

Jim Stikeleather: So, that’s the area where I think there’s tremendous opportunity. How do you embed real-time analytics into the data stream rather than using the after-the fact-analytics most people use today. Then, how to reintroduce humans into this analytic process so that they have some oversight over decision making. My suspicion is that the form this is going to take will be multi-sensory output devices, devices through which sound, feeling, and visual and three-dimensional [all work together]. It’s kind of like a Nintendo 3D interface replaces the iPad tablet interface if you will, so that humans can take advantage what we do best, which is use multiple senses to identify patterns that we don’t generally identify terribly well just using one resource, for example, our eyes, which is how we do things today. >>>

Thought Leaders In Cloud Computing: Jim Stikeleather, Chief Innovation Officer, Dell (Part 5)

Jim Stikeleather: So, the data are “talking” I have transactional integrity out of the communication trail, and all those kinds of things. I think this will be offered as a service because over time, unless something has a specific need to be running in a dedicated environment, I think you are going to see almost all organizations running hybrid environments where they have a mix of traditional types of computing applications, maybe email and collaboration applications, maybe NFI communications appliances, private clouds and public clouds all in a mix. Somebody is then going to perform and manage the integration among all that. >>>

Thought Leaders In Cloud Computing: Jim Stikeleather, Chief Innovation Officer, Dell (Part 4)

Jim Stikeleather: One of the things that is talked about more and more is that organizations are recognizing more than 80% of the IT budget is spent on keeping the lights on. Instead of being chief information officers people are chief infrastructure officers, and keeping the lights on doesn’t do anything in terms of creating value for the business. So, what they are talking about is how IT needs to focus on either creating value for the business, which would be creating value for the business’s customers, or creating some form of competitive differentiation. >>>

Thought Leaders In Cloud Computing: Jim Stikeleather, Chief Innovation Officer, Dell (Part 3)

Sramana Mitra: I think of a well-articulated framework in the picture. Let’s go into more detail on it. Where are you as Dell, as an organization, along that continuum? How much of that very specialized SARS application, procurement, or positioning is happening in different parts of your organization, and how is it managing that inflow of diverse application, integrating them, and keeping all that intrusion of new functionality from different parts of the organization into IT? >>>