Over the last few decades, there have been several SaaS players who have helped organizations acquire customers through a cloud-based CRM model. But it is only recently that organizations have realized the importance of managing customer success. Customer success has been defined as the ability of an organization to ensure that their customers are happy with their services so as to retain them for longer and expand their relationship.
Collaboration software maker Atlassian (NASDAQ: TEAM) has had an impressive run in the two years that it has been public. It had a successful IPO that valued it at $5.8 billion and today its value has almost tripled. The company recently reported another strong quarter and is taking strong strides toward annual revenue of $1 billion. >>>
According to a Market Research Engine report published earlier this week, the global Identity and Access Management is estimated to grow 12% annually over the next few years to become a $14 billion industry by 2023. Recently reported results of the Billion Dollar Unicorn Okta (Nasdaq:OKTA) corroborate this rapid growth.
Over the last few quarters, IBM (Nasdaq: IBM) has been trying to recover from its streak of over five years of revenue declines. It managed to turn the growth around at the end of last year, but there is still a lot more work left to do. It recently reported its first quarter results for the year and while the company reported better than expected results for the quarter, the market remains skeptical about its outlook. The result announcement ended with its stock reporting a decline of 6%.
If anyone ever thought that Netflix (Nasdaq: NFLX) had no room to grow in the US, they are in for a surprise. Earlier this week, Netflix reported its first quarter results and it delivered stunning subscriber growth, even for the domestic market.
A Technavio report published earlier last year estimates the global cloud-based marketing platform market to grow 9% annually over the period 2017 to 2021. The market is dominated by big players like Adobe Systems, Oracle, Salesforce, and IBM. But there are a few other vendors like Billion Dollar Unicorn HubSpot (NYSE:HUBS) that are doing very well in the industry.
I interviewed the CEO of Fortinet Ken Xie way back in 2010, a year after it went public. Ken had also co-founded NetScreen, which was acquired by Juniper for $4 billion stock in 2004 when it had revenue of $200 million. Both companies bootstrapped first and raised money later. Today, Fortinet (NASDAQ: FTNT) is a global leader in broad, automated, and integrated cyber security solutions with a market cap of close to $10 billion. >>>
A recent Market Research Future report estimates the global data analytics market to grow to $159 billion at a CAGR of 31% by the year 2022. Billion Dollar Unicorn club member Splunk (NASDAQ: SPLK) is counting on this growth as it continues to grow inorganically.
Billion Dollar Unicorn Cloudera (NYSE: CLDR) listed in April last year. Many expected it to be a strong IPO, but the company has not done very well under public scrutiny. Recently, it reported its fourth quarter results where the weak guidance sent the stock to its lowest levels since it listed.
According to a report by Market Research Future, the global data analytics market is estimated to grow 31% annually over the next four years to $159 billion by the year 2022. Billion Dollar Unicorn GoodData is a leading player in the market that is successfully leveraging the growth in Big Data to deliver cloud-based analytics products.