Sramana Mitra: And whom do you expect would be solving that problem? Or is solving that problem or is trying to improve that situation? Is it the product life cycle management (PLM) vendors? Jay Leader: In part. There are a whole bunch of them. I am sure you trip across lots of them – people
Sramana Mitra: Product life cycle management is an area we haven’t heard so much about in our cloud computing series. We haven’t really heard much from that field. I worked a lot in that area in the early part of the past decade because I was doing a turnaround of a company that did PLM
Sramana Mitra: What about customer service; how do you handle this? Jay Leader: We do have customer service, and we have internal applications we use for this. We use RightNow technologies to manage customer service operations. Part of the call center is outsourced, but we do oversee service issues, obviously, and we mine the service
By Sramana Mitra and guest authors Siddharth Garg and Rahul Nagpal About iRobot iRobot designs and builds robots that make a difference. iRobot was founded in 1990 when Massachusetts Institute of Technology roboticists Colin Angle and Helen Greiner teamed up with their professor Dr. Rodney Brooks with the vision of making practical robots a reality.
By Sramana Mitra and guest authors Siddharth Garg and Rahul Nagpal Sramana: Yes, you can’t have a baby crying at the top of its voice and be able to maintain a professional environment where you need to maybe be on phone and such. There are some issues. Frank: Right, and not everybody is in the
By Sramana Mitra and guest authors Siddharth Garg and Rahul Nagpal Sramana Mitra: Whenever we see discontinuities in terms of technology in our industry, this opens up opportunities for entrepreneurship. It opens up what’s happening at the cusp. I would be curious to hear your thoughts on blue-sky opportunities that you see that playing to
By Sramana Mitra and guest authors Siddharth Garg and Rahul Nagpal Sramana: And turn it all into products? Frank: Well, not so much turn it into anything in particular. I have a feeling that there is a lot of stuff that is either very old and not in sync with business, or of very limited
By Sramana Mitra and guest authors Siddharth Garg and Rahul Nagpal Sramana: Let me ask you a question on that, although from a slightly different perspective. I recently had a conversation, last week actually with the CIO of Intel, Diane Bryant. Frank: Yes, I know Diane. Sramana: She talked about platform as a service at