According to an Allied Market Research report, the global complaint management software market is expected to grow at 11% CAGR to reach $8.3 billion by 2026 from $1.93 billion in 2018. Zendesk (NYSE: ZEN), and India-based Freshworks are key players in the market. Zendesk recently announced its fourth quarter results that surpassed market expectations.
Twilio (NYSE: TWLO) is a leading player in the Communications PaaS segment that made it to our list of Top 20 Cloud Stocks for 2020. It recently reported a strong quarter that beat estimates but its profitability outlook was disappointing.
Under the leadership of its newest CEO Bill McDermott, ServiceNow (NYSE: NOW) recently reported a stellar quarter. The company outperformed market expectations for the quarter on all fronts, sending the stock soaring to a record high.
Facebook’s (Nasdaq: FB) battle with privacy concerns are far from over. The company recently announced that it had settled a class action lawsuit by paying $550 million in fine, and it was also slapped with a $5 billion fine for privacy abuses by the Federal Trade Commission. Despite this, its quarterly results surpassed market expectations.
Like other tech giants, Google’s parent, Alphabet (Nasdaq: GOOG) too has crossed into the trillion-dollar market cap territory. This was even though the recently announced fourth quarter results did little to impress the markets. Alphabet fell short of the market’s revenue expectations while it managed to scrape past the earnings estimates. The stock fell 5%
Last week, SAP (NYSE:SAP) reported results of its fourth quarter, which beat analyst expectations. The results were driven by strong cloud bookings.
Amazon (NASDAQ: AMZN) recently announced its fourth quarter results that surpassed all market expectations. For a short moment, post the announcement of the results, the company even went into the trillion-dollar valuation territory. However, it failed to maintain the levels for long.
Microsoft (Nasdaq: MSFT) appears to be on a roll on all fronts. The recently announced results sent the stock soaring to record high levels as the company delivered a stellar performance shattering all market expectations. The star of the show was its cloud offering Azure.