Thought Leaders in Mobile and Social: Tom Hogan, CEO of Kony (Part 3)

Sramana Mitra: Can you help me formulate an ecosystem map for your enterprise mobility sector as you see it? Who are the players? Who are the competitors? Who are the partners? Who’s doing what and also, what are the trends in that general space? I’ll kick it off with one major observation, which is the

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Thought Leaders in Mobile and Social: Tom Hogan, CEO of Kony (Part 2)

Sramana Mitra: What is your solution suite? Do you have a platform, and then you deliver applications on top of that? How do you bring your product to market? Tom Hogan: That’s a great question. We have three paths. I’m going to share the three with you in the reverse order of a conversation I

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Thought Leaders in Mobile and Social: Tom Hogan, CEO of Kony (Part 1)

Enterprise Mobility is a major trend. Here, we catch up with Tom Hogan, CEO of Kony, a leader in the space. Sramana Mitra: Tell us about yourself as well as Kony. Tom Hogan: I’ll be brief with myself. I’ve been in the industry for 33 years in all. This is the smallest organization I’ve been

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Thought Leaders in Mobile and Social: Interview with Borge Hald, CEO of Medallia (Part 5)

Sramana Mitra: Do you have any other thoughts on open problems? Borge Hald: I think a lot of companies are used to a model where PR comes out of the marketing department or maybe specialists in their contact centers.

Thought Leaders in Mobile and Social: Interview with Borge Hald, CEO of Medallia (Part 4)

Sramana Mitra: Move yourself up to a bird’s eye view of your industry segment and talk about what you are seeing, particularly about open problems you would like to see solved but have not been solved by Medallia. Borge Hald: There are plenty of problems. I think this may be too abstract, but what is

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Thought Leaders in Mobile and Social: Interview with Borge Hald, CEO of Medallia (Part 3)

Sramana Mitra: When you say “you can be notified and you can take action,” who is the “you?” Borge Hald: Typically this involves a front line manager or employee. Let’s say you are the general manager of a hotel. Somebody writes something about you on TripAdvisor or Google+ Local. If it is complimentary, you might

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Thought Leaders in Mobile and Social: Interview with Borge Hald, CEO of Medallia (Part 2)

Sramana Mitra: I remember that you were bootstrapped for a long time. Borge Hald: That is right. We were about 110 people and had $30 million in revenue when we finally decided to take the investments.

Thought Leaders in Mobile and Social: Interview with Borge Hald, CEO of Medallia (Part 1)

Borge Hald is the chief executive officer of Medallia. Borge graduated from the University of Michigan’s Stephen M. Ross School of Business and the Stanford University Graduate School of Business. He previously worked for Procter & Gamble and the Boston Consulting Group in Stockholm, London, and Oslo. In this interview, he paints a picture of

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