Sramana: Once you brought the new technology to the market, how did it do? How long did it take for it to find its stride? Steve Cotton: The impact was immediate. Our expectations were very conservative, but within two quarters our entire customer based flipped over to our product as opposed to the other products
Sramana: What was so promising about the new technology that made you want to acquire it? Steve Cotton: In the world of battery monitoring, we were frustrated with monolithic systems based on 1980s designs. You would have a big panel sitting in a wall with batteries from floor to ceiling. Those systems were customized and
Sramana: How did revenue scale as you following this strategy? Steve Cotton: We started with revenues of $470,000 and then went to $1.5 million and got up to $7.5 million. This cash revenue gave us some flexibility to develop a strategy for the future. We looked into the marketplace and found a technology company that
Sramana: Was your father’s business model basically selling services around someone else’s product? Steve Cotton: Yes. The company’s business model was essentially a manufacturer’s representative of a battery monitor product. Companies would deploy these systems into their data centers, and then when they would have problems they would realize that there had been indicators in
If you haven’t already, please study our Bootstrapping Course and Investor Introductions page. Steve Cotton is the founder and executive chairman of Canara, a company that provides turnkey backup power solutions and predictive monitoring solutions for mission critical operations focusing on data centers, telecommunications sites, wind/solar farms, smart grid and electric vehicles. Prior to Canara he was the director
Sramana: You have identified a sweet spot of $10 million-plus e-commerce companies. How many of those are there in London? Graham Cooke: In the UK, we think there are a couple of thousand of these businesses. The UK Internet market is around $80 billion.
Sramana: Adobe definately did not have this path in their original plans. They are a bunch of technologies bolted together. Graham Cooke: Omniture bought a lot of companies before Adobe bought them. Then Adobe added all of the other things. Their vision is definitely correct but the execution is difficult to do. Sramana: When you
Sramana: What were you doing with your technology? I understand that you collected and categorized customer feedback. Where you then making recommendations when they cam eback to the site? Graham Cooke: It’s more than that. We wanted to learn, from the 4% of users who gave feedback, how to solve issues for all users on