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Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 6)

Posted on Monday, Dec 23rd

Sramana: Thought leadership marketing is very expensive. When you are building a category, it takes time to build a market. It’s helpful to have competitors because you are no longer the only company investing in leadership marketing. Have competitors to Gainsight emerged? Nick Mehta: Yes, they have, and you are 100% right. I like having

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Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 5)

Posted on Sunday, Dec 22nd

Sramana: What is the background of the founder of Gainsight? Nick Mehta: He was running another SaaS company called Host Analytics, a SaaS-based corporate performance management product. It is a sizable business with a lot of customers. He brought in a CEO and became the chief customer officer of Host Analytics. His job was to

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Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 4)

Posted on Saturday, Dec 21st

Sramana: Which firm did you join as an EIR? Nick Mehta: I joined Trinity Ventures at the end of 2007. That was great because it got me to step away from the singular vision of running a large business unit and opened my eyes to the entire world again. I was meeting with young entrepreneurs

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Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 3)

Posted on Friday, Dec 20th

Sramana: What came after your exit from RedPoint? Nick Mehta: In 2002 I was talking about my career options with a VC. We were talking about big companies, and he told me that if I ever wanted to go work for a big company to get that experience, I should do it at that point

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Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 2)

Posted on Thursday, Dec 19th

Sramana: I think it is great that you not only started the company while you were in College but that you were earning revenue as well. At that time it was very rare for an Internet company to actually have revenue. Nick Mehta: That was a crazy time as you know well. In June of

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Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 1)

Posted on Wednesday, Dec 18th

Nick Mehta is the CEO of Gainsight, a B2B company that offers customer success management for SaaS companies with a goal of reducing churn. Prior to Gainsight, Nick was the CEO of leading SaaS e-discovery provider LiveOffice through its acquisition by Symantec. Prior to that was a vice president at VERITAS Software and Symantec Corporation.

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Bootstrapping with a Paycheck in India: Sangeeta Banerjee, CEO of ApartmentADDA (Part 10)

Posted on Tuesday, Dec 17th

Sramana Mitra: I like the manner in which you are thinking, and it would be good to get additional revenue streams. I would not let go of the subscription revenue stream by any stretch of the imagination. What is the TAM for the subscription business? San Banerjee: There are 4 lakh apartment complexes, and each

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Bootstrapping with a Paycheck in India: Sangeeta Banerjee, CEO of ApartmentADDA (Part 9)

Posted on Monday, Dec 16th

Sramana Mitra: Let’s talk about funding. When did you receive your funding and what preceded your decision to raise funding? San Banerjee: From the very beginning, we have sought out people who could serve as advisors for us. One of our earliest advisors was Sharad Sharma. We also had Manish Singhal, who we met through

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