Sramana: Thought leadership marketing is very expensive. When you are building a category, it takes time to build a market. It’s helpful to have competitors because you are no longer the only company investing in leadership marketing. Have competitors to Gainsight emerged? Nick Mehta: Yes, they have, and you are 100% right. I like having
Sramana: What is the background of the founder of Gainsight? Nick Mehta: He was running another SaaS company called Host Analytics, a SaaS-based corporate performance management product. It is a sizable business with a lot of customers. He brought in a CEO and became the chief customer officer of Host Analytics. His job was to
Sramana: Which firm did you join as an EIR? Nick Mehta: I joined Trinity Ventures at the end of 2007. That was great because it got me to step away from the singular vision of running a large business unit and opened my eyes to the entire world again. I was meeting with young entrepreneurs
Sramana: What came after your exit from RedPoint? Nick Mehta: In 2002 I was talking about my career options with a VC. We were talking about big companies, and he told me that if I ever wanted to go work for a big company to get that experience, I should do it at that point
Sramana: I think it is great that you not only started the company while you were in College but that you were earning revenue as well. At that time it was very rare for an Internet company to actually have revenue. Nick Mehta: That was a crazy time as you know well. In June of
Nick Mehta is the CEO of Gainsight, a B2B company that offers customer success management for SaaS companies with a goal of reducing churn. Prior to Gainsight, Nick was the CEO of leading SaaS e-discovery provider LiveOffice through its acquisition by Symantec. Prior to that was a vice president at VERITAS Software and Symantec Corporation.
Sramana Mitra: I like the manner in which you are thinking, and it would be good to get additional revenue streams. I would not let go of the subscription revenue stream by any stretch of the imagination. What is the TAM for the subscription business? San Banerjee: There are 4 lakh apartment complexes, and each
Sramana Mitra: Let’s talk about funding. When did you receive your funding and what preceded your decision to raise funding? San Banerjee: From the very beginning, we have sought out people who could serve as advisors for us. One of our earliest advisors was Sharad Sharma. We also had Manish Singhal, who we met through