In case you missed it, here is the recording:
Today’s 105th FREE online 1M/1M roundtable for entrepreneurs is starting NOW, on Thursday, November 17, at 11 a.m. EDT/8 a.m. PDT/9:30 p.m. IST. Click here to join.
Today’s FREE online 105th 1M/1M roundtable for entrepreneurs is starting in 30 minutes, on Thursday, November 17, at 11 a.m. EDT/8 a.m. PDT/9:30 p.m. IST. Click here to join. All are welcome!
Sramana Mitra: In my research so far, I have not seen a lot of great offerings in the social media analytics space that do a good job of taking a lot of data. I agree with you that yes, the relationships can easily be struck with the firms that are producing data – the Twitters
Sramana Mitra: Let’s talk about that topic for a second. You’re absolutely right. That is a platform that is going to be very difficult for a startup company to bring to market. What’s happening is that there are several camps that are trying to do that and don’t have a full solution yet. Salesforce.com has
Entrepreneurs are invited to pitch their businesses or attend the 105th FREE online 1M/1M roundtable on Thursday, November 17th, 2011, starting at 8 a.m. PST/11 a.m. EST/9:30 p.m. IST. You can find more details here and register here. We hope you and any entrepreneurs in your circle will join us!
Sramana Mitra: I’m going to share a trend that I’m seeing right now, particularly in companies where the number of customers is very large. [Red Hat] has a large number of customers. The number of support calls can be very large. You know how customer support organizations are set up as level one, level two, level
Sramana Mitra: How many customers do you have in total? How many customers do you service from your entire IT infrastructure? Lee Congdon: Internally or externally? SM: Externally. LC: Certainly, [we have] hundreds of thousands [of customers] around the globe.