You can listen to the recording of this roundtable here:
Entrepreneurs are invited to the 222nd FREE online 1M/1M Mentoring Roundtable on Thursday, July 10, 2014, at 8 a.m. PDT/11 a.m. EDT/8:30 p.m. India IST. If you are a serious entrepreneur, register to “pitch” and sell your business idea to Sramana Mitra. You’ll gain straightforward feedback, advice on next steps, and she’ll answer any of
According to a Gartner report, there were 14.5 million contact center agents worldwide in 2012. Cloud-based offerings to support these contact center agents are on the rise. The report projects that in North America, the cloud penetration of the contact center market is estimated to have grown from 5% in 2012 to 13% in 2016.
Sramana Mitra: The truth is we have seen a lot of these people coming out and building companies. I think that trend is going to accelerate. Sebastian Stadil: That is my story as well. Before founding Scalr, I worked at a company where I was manually managing infrastructure for them. The experience that I got
Sramana Mitra: Let me just comment on it before you go on. I think the framework that you’re setting is interesting because we have seen this in action especially over the last decade where there were a lot of functions that were getting outsourced to the various outsourcing providers and that are still being outsourced,
Sebastian Stadil: An example would be a healthcare provider that makes a survey of all the cloud management platforms available in the market and determines that none meets all of its requirements. They start using cloud and they build their own tooling. After a while, they find that the processes that they’re bringing to the
Sebastian Stadil: A developer may choose to use Scalr and then they use Scalr for agility purposes. As adoption grows inside of the organization and their developers start using it as well, that’s when IT starts to use Scalr as a tool to enforce policies. Scalr is this platform that allows for the management of
Sramana Mitra: There’s been a bit of progress in the startup ecosystem in India. Its growth is slower than I thought. I started covering that ecosystem in an online blog back in 2005. I thought it would move a lot faster. It depends on if you look at the glass being half-full or half-empty. I