Sramana Mitra: Switching topics, what do you see on the horizon? What are the trends? What are the open problems around which people can build new startups in the cloud space? Louis Tetu: I’ll declare from the get-go that I’m fairly passionate way above Coveo on the whole topic of leveraging data and not so
Today’s 291st FREE online 1M/1M roundtable for entrepreneurs is starting NOW, on Thursday, January 28, at 8:00 a.m. PST/11:00 a.m. EST/9:30 p.m. India IST. Click here to join.
Today’s 291st FREE online 1M/1M roundtable for entrepreneurs is starting in 30 minutes, on Thursday, January 28, at 8:00 a.m. PST/11:00 a.m. EST/9:30 p.m. India IST. Click here to join. All are welcome!
Sramana Mitra: Let’s say we have a customer support representative who’s answering a call and looking at the knowledge base to look for information, what does that customer support agent find in your system that he would not find through a RightNow system? Louis Tetu: I’ll give you a practical example. Let’s take GoPro cameras who we work
Louis Tetu: Marketing is also a dominant functional area. We do a lot of work around CMS or web content management in delivering, more so than search, intelligent search using, in that case, machine learning and crowd analytics to deliver better relevance. We’re involved in areas such as sales to consolidate customer information within CRM.
If you are passionate about the future of data-leveraged decision making, this discussion will be great for you! Sramana Mitra: Let’s start with setting a bit of context. We have talked about your entrepreneurial journey. Set some context about Coveo. Louis Tetu: Coveo is a player in a space called intelligent search. More specifically, we
Entrepreneurs are invited to the 291st FREE online 1M/1M roundtable mentoring session on Thursday, January 28, 2016, at 8 a.m. PST/11 a.m. EST/9:30 p.m. India IST. If you are a serious entrepreneur, register to “pitch” and sell your business idea to Sramana Mitra. You’ll gain straightforward feedback, advice on next steps, and she’ll answer any
Sramana Mitra: Basically, as per the structure of your company that you described, you’re actually going in the right direction. If you want to run a custom solution services company, that’s different. If you’re trying to productise and run more of a product-centric company, you’re going to need to focus. Otherwise, positioning a product becomes