Sramana Mitra: Talk about specific use cases. You can pick whatever illustrates best your value proposition in the healthcare IT workflow.
John Harrison: If you don’t mind, one minor digression before we talk to the use cases themselves. As we look at how these three pillars of focus come together – document-based communication, document handling, and extraction and recognition of contents – the fundamental thing that we’re getting out there is interoperability of data.>>>
The document transfer and management process in the healthcare industry is archaic and full of holes.
John discusses innovation and opportunities.
Sramana Mitra: Let’s start at the beginning and have you introduce yourself as well as Concord.>>>
Sramana Mitra: How much penetration does your class of technologies have in the US healthcare system?
David Shelton: We were originally formed by acquiring two healthcare companies. We have 30 years of healthcare experience. We’re serving over 300 hospitals and healthcare providers around the United States.>>>
Sramana Mitra: Give me an example of a type of patient that you identify. How do you design their payment plan?
David Shelton: We run through a specific algorithm with a scoring process where we’ll anticipate a performance outcome based not only on their FICO score, payment history over the last 90 days, but most importantly their residual income. What kind of money do they have available in their household to be able to meet the hospital obligation?>>>
David discusses automation in the patient on-boarding process for hospitals to make the financial implications flow seamlessly. His company manages this for 300 hospitals.
Sramana Mitra: Let’s start by introducing PatientMatters as well as yourself to our audience.>>>
Sramana Mitra: I have a slightly different question based on all the things that we just talked about. What is the penetration of the kind of data normalization and cleansing work that you’re providing?
What percentage of hospitals or payers are adopting the kind of middleware that you are offering to provide cleansed and normalized data such that application vendors can develop applications on top of that?>>>
Sramana Mitra: What are the different repositories that you are drawing data from?
Eric Rosow: Lots of HIEs have vast arrays of clinical data from disparate sources – from in-patient, ambulatory, and emergency room encounters. That’s where we started but we’re finding that payers are in great need of pushing the envelope by going into deeper realms of clinical data. They, too, are getting data as well as any certified EHR throughout the country.>>>
The healthcare industry has a massive data problem. Read more about what’s going on and how to address the issue, as well as opportunities in the field to use the data to build applications.
Sramana Mitra: Let’s start by introducing our audience to yourself as well as to Diameter Health.>>>