Sramana Mitra: You got this $3 million cash cow. You had other people running it. You didn’t have to spend time on it and it gave you cash with which you could do other things.
Adam Robinson: Yes, that’s great to have but it’s not that exciting. I had been building this lead.com product. I went down to Argentina. Tate was the sole developer the entire time. We never had anybody else. We wanted to hire a team.
>>>Sramana Mitra: What was your analysis of the gap in MailChimp’s story where you could actually come in and do something?
Adam Robinson: What I had observed over the years is that people had success doing very narrow things. I’m sure you’ve heard of this guy Nathan Barry at ConvertKit. He has the perfect tool for bloggers. He went from zero to a million a month in 36 months.
>>>Adam Robinson: After hiring agencies to try do Facebook marketing, none of them worked because our product wasn’t good enough. It was only good enough for this uncompetitive channel. We had to do stuff that MailChimp isn’t doing. I didn’t want anything like the freemium model because they’re doing that.
The company which I cannot name got acquired. The acquirer chopped this partner business they had. They spent $50 million in building it. I wasn’t quite sure about the economics of it. After it got chopped, the guy who put it together reached out to me.
>>>Sramana Mitra: Can you pause a moment there and explain why you were able to deliver these enhanced open rates? What was the trick in that?
Adam Robinson: It wasn’t actually the rate. We just aimed for 50% more opens. We built an automation tool where we sent your campaign out. After sending the mails, a little window comes up where you can change the subject line.
>>>Adam Robinson: My brother came to me, “I’m using this customer review management and email marketing product called Rake Point. I just got an email saying they’re shutting their website down and I need to download the data.”
He’s like, “As a really useful product, these guys raised $25 million. I know he spent a ton of money acquiring a ton of customers. Let’s see if we can build this software and go find his customers.”
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Entrepreneurs love to discuss success. Few are willing to discuss what they tried and failed at. Adam does a terrific job of sharing his journey through various failed experiments to a model that is now gaining traction.
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background?
>>>Sramana Mitra: How do you charge?
Loris Degioanni: We charge based on the number of machines that they need to manage with our platform. It’s the typical function of the number of servers that you’re running.
Sramana Mitra: What is the next milestone after you started monetizing? What are some of the major milestones based on this model that you came up with?
>>>Sramana Mitra: The $2.5 million of seed capital that you raised, what was the next milestone? How long did it take you from there to deliver your first product?
Loris Degioanni: Based on my background and experience with open source, I decided that I wanted to approach this second adventure with an open source philosophy. This was very important. That was our strategy and vision early on.
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