Sramana Mitra: What apps are getting you in the door at the enterprises?
Beerud Sheth: I think sales usually is the biggest because these are decentralized teams. Real-time information has a huge impact on sales performance. If they are behind target, they can react to it in real-time.
Sramana Mitra; Who’s buying in the sales organizations?
Beerud Sheth: Usually, the Head of Sales sees the value immediately. Of course, the execution happens with Sales Ops. These are line managers where the problem is the most acute. The senior executives get aggregated data. They don’t care. >>>
Sramana Mitra: The seed round was mid-2012. Then two years later, you raised what you’re now calling Series A – the $5.5 million.
Jodie Fox: Yes, we did do bridge rounds in between. In November 2013, we raised $1.75 million.
Sramana Mitra: What else is interesting in your story that is worth highlighting in the journey?
Jodie Fox: Probably the manufacturing side of it. In June 2014, we opened up a manufacturing facility. On Christmas Eve in 2014, we opened our second facility that could do 10 to 22 times the output of the first facility. I think what’s interesting about that is making things one at a time is very difficult to scale. >>>
Sramana Mitra: In 2012, you had around $1.5 million in revenue and you had a bunch of customers. In 2013, Samsung expressed interest in both becoming a customer and an investor. That’s when you started seeing the traction from the VCs?
Manmeet Singh: Yes. Toba Capital moved faster than anybody else. My old angels have always kept the company alive. We still had a note of about $3 million to $4 million. >>>
Sramana Mitra: These are large enterprise deals essentially.
Beerud Sheth: Yes and no. They are large enterprises but selling to them is quite easy because we designed the product to be very simple. The app is a freemium product available in the app store and in the cloud. You just download and can get started in less than 30 seconds. It’s as easy as any messaging app. It’s freemium, so there’s no contract. People can pilot it and when they’re ready to scale it up, it’s a very simple self-serve payment model. It’s a pay-as-you-go model for $2 per user per month. What I mean is there is this huge trend of consumerization of the enterprise. We built our software to be really simple. In many of these cases, it usually just takes two to three meetings. Many organizations are just comfortable running it themselves. >>>
Sramana Mitra: Did you have the ability to manufacture at a large scale with your design partner and did you have all the shipping and handling set up at that point?
Jodie Fox: Yes, we did have the setup for the shipping and handling of international orders. We didn’t necessarily have the correct manufacturing setup. We were fortunate that we didn’t drive those big sales straight away because we would have messed it up.
Sramana Mitra: How many audience did you get when you ran this campaign without the design site fully thought through? How did you tackle that?
Jodie Fox: I actually don’t have that number. We had 90,000 people enter the competition. Once we sent it, the Wall Street Journal piece went live. It got in front of the right people and it permanently tripled our business. >>>
Manmeet Singh: Those four years were a struggle for me. Generally, entrepreneurs don’t last four or five years of struggle. There was no money and very little revenue. The VCs weren’t spending money and enterprise business was not looked upon as a good business. That’s the reason why I was out every week raising money.
Sramana Mitra: It’s amazing. The story that you told of being out raising money – $5 million worth of convertible note. I’ve never heard that before.
Manmeet Singh: I know nobody has done that before because I thought this was the norm when I was doing it. I didn’t get guidance. Now I do. At that point, I did not have that much exposure. >>>
Sramana Mitra: Tell me about this new product.
Beerud Sheth: We’ve been working on it for a year. It’s been in beta for a few months and we’re launching it right now. We’re very excited about it because I think it brings some very clever ideas to the table. Just stepping back, with the rise of smart phones, mobile messaging has become the number one use case—even more than voice. Between WhatsApp, LINE, and Kakao, they’re extremely popular. They work well for consumer use cases but not as well for business use cases. One big problem is that the group size is limited to about 100 people. If you have thousands of employees, you can’t use it. The other big problem is clutter. If you ask a question and 100 people reply, it’s impossible to make sense of it. There’s a lot of challenges with that. We figured a clever way to reduce the clutter and therefore support teams of unlimited size in addition to security, privacy, and administrative control that enterprises want. >>>
Jodie Fox: Around five months later in March 2010, the next big thing we did was work with a YouTube blogger to promote Shoes of Prey. This idea of working with YouTube was not one that we’d heard of before. This YouTube blogger that we approached had a following that she had built around make-up videos. She had half a million viewers. She’d post videos three times a week and they would always get half a million views. It was a very engaged audience.
We approached her and she liked our product. We shot this video for 10 minutes. She talked about finding shoes with us. At the end of the video, it says it was a competition to design a pair of shoes and also make it stand out on www.shoehero.com. The shoe that had the best design would win. What we found was that before the video went live, we had 200,000 visitors. The day the video went live, we had half a million visitors to the site. We had 90,000 people enter the competition, >>>