Sramana Mitra: Your background was in sales training and then construction. Where does CRM come from into this process?
Dan Stewart: Maybe we should go back a little bit further. We all have our gifts and talents. I’ve always been fascinated with learning. I have a very diverse set of interests. Whenever a subject interests me, I obsess about it until I’ve learned as much as I can. My love for computers and technology started in my childhood. I had a Sinclair back in 1981. I was an early Commodore user. I’ve always taken a very active interest in technology trends. When our company had grown to the point where >>>
Sramana Mitra: After two years of piloting, it brings us to 2003. What happens next?
James Kane: I decided that I had to get back to what my avocation in life was, which was the design and creation of software. I made the decision to sunset flying and to begin the search for a new concept to build a software company around.
Sramana Mitra: What form did that take? What was that new software company going to be?
James Kane: I didn’t have a vision. I needed to find a validated concept to build my company around. What I did is, I assembled a very small group of two or three developers. We went out and worked as consultants. In particular, we were looking for failed software projects. >>>
Sramana Mitra: When you decided to shut that down, what was the next move?
Dan Stewart: I went to work for one of my yellow pages clients. I became a construction manager of all things. That was a great experience because I got to sell millions of dollars worth of projects. In the process, I learned to manage those projects and become a better business owner. That led to starting my geotechnical contracting company which kept me busy for a long time. That’s where we won all the Inc magazine awards.
Sramana Mitra: What year was that?
Dan Stewart: We incorporated in 2000. >>>
If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
We’re big believers in Bootstrapping Using Services, as you know. Here’s yet another story of an entrepreneur who has scaled to over $10 million in revenue using the method.
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background?
James Kane: I grew up in a very small town in far northern New York. It’s a college town of about 2,000 people. My father was a university professor. He taught Mechanical Engineering at Clarkson University. >>>
If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
Dan Stewart is a 1M1M entrepreneur. Read how he has navigated his way to an inflection point that has brought him to the cusp of 4x growth in 2017.
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background?
Dan Stewart: My family moved around quite a lot as I was growing up. I rarely stayed in a school for more than a year. That took me from West Virginia and Chicago, down to Florida. >>>
Sramana Mitra: Help me understand with a use case. Let’s say Uber wants to go global using your technology, what specifically happens? How does the technology help Uber go global?
Moshe Vaknin: Let’s say Uber goes to India. Then they’d say, “I’d like to have 300,000 users in the next six months.” With our technology and our inventory in India, we can predict and tell Uber, “Yes, we can deliver 300,000 users but you have to pay us $2 per install. That’s the price that makes sense to drive us the right inventory so we can analyze and drive your 300,000 users.” We do this kind of setting up of expectations.
Once you set up expectations, we start to deploy all the messaging that Uber wants. Our recommendation engine and predictive algorithms will recommend >>>
Moshe Vaknin: In the beginning of 2013, we did a shift. We decided that we wanted to focus on B2B. We didn’t change the core but rather than having an app, we said, “Let’s get to publishers who have a lot of users. Through their content, we’ll recommend to users.” Earlier, the dream was to build my own channel of inventory. That’s not a sustainable concept.
Sramana Mitra: It’s very expensive to build that kind of audience.
Moshe Vaknin: Expensive, and there’s no stickiness. Facebook has done a good job but with just discovering apps, it’s not enough. It was a pretty good shift. It was not easy because not enough data was available. We had to make the technology much more sophisticated to be able to make the recommendations to the users. When you promote an app, the ROI is very challenging. >>>
Sramana Mitra: That brings us to 2012?
Moshe Vaknin: Yes, to the end of 2011. Then in 2012, I’m still in mobile. I knew that mobile apps is going to be a big market. I knew mobile apps were going to be a part of our lives. It was not easy at that time. I remember going to one of the investors. He told me, “Eventually, iPhone will become just another game device.” People didn’t really believe that you can do more than that. At the beginning of 2012, the world was still very skeptical about mobile apps.
Sramana Mitra: By 2012, mobile apps were mainstream. They were taking off. What was the pushback in 2012? >>>