Sramana Mitra: The value proposition is still password management?
Jonathan Cogley: It’s a password vault but it’s really to prevent external or insider threats.
Sramana Mitra: Talk to me about what is the competitive landscape. This is a crowded space. What is the competitive landscape that you see around your product?
Jonathan Cogley: The space is getting crowded because there’s a bunch of people who are a little bit late to the party. Some of the big vendors are coming in. They’re trying to either acquire small startups that aren’t necessarily that successful and throw their weight behind it. One of the reasons we are able to succeed is due to the fact that we are a pure-play vendor. We don’t do anything else. CA is in the space too but they’ve entered recently. It’s much easier to beat them in deals because the customer can quickly see that this is not CA’s core focus whereas Thycotic has been doing this for 12 years. >>>
Snehal Fulzele: Let’s take a use case. Many of our customers are online lenders or online fintech lenders. If I were to give you a simplified use case, we have a bunch of customers who do online small business lending. As a small business owner, you go to a website perhaps on a mobile phone and you’re filling up the application.
In the good old days of banking, you would probably walk into a brick-and-mortar branch. You’d fill up an application and give your SS number. As a business owner, you will perhaps give hard copy financial statements. After maybe two to four weeks, you get an approval or a rejection. You don’t really have visibility into what’s going on and how they’re using your information. The next generation use case is you start an application on your mobile phone. Let’s say you’re looking for a working capital loan. >>>
Sramana Mitra: What was that product that was the beginning of your transition from services to a product company?
Jonathan Cogley: The product’s name is called Secret Server. The simplest way to think about it is, if you think as an individual, all the passwords that you have are so many. They’re difficult to manage. There are some that don’t directly matter to you. We call them non-human passwords. You even have a few examples as a consumer.
If you think about the WiFi router at home, it doesn’t really belong to you but you need to know it and you need to keep it secure. If you think about that router, you need to know the admin password if you want to go in and change the specific settings for your home network. You need to know those credentials. If you roll that out to the IT department in an enterprise, they have those passwords except they are thousands of them. >>>
You’ve read our coverage of online lending vendors like Kabbage, OnDeck, Lending Club, etc. Here, we cover a story of how ALL online lending vendors (including banks) will soon become much more customer-centric, equipped with technology for fast decision-making and rapid processing of loan applications. Important trends in the industry. >>>
Password management is a nightmare. See how the industry is evolving.
Sramana Mitra: Can one of you give us a background of the company and also please introduce yoruselves?
James Legg: I’m the CEO. Just to give you a background, Jonathan built and founded Thycotic and then decided he wanted some assistance in taking the company from roughly $25 million to $100 million. We’re fairly sizeable. He and I teamed up a year ago. Now we’re growing at a tremendous pace. I brought in several members of my team. This company today is growing at roughly 100% and we’re EBITDA and cash flow positive. We’re extremely profitable.
Sramana Mitra: Where are you located? >>>
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Sramana Mitra: The competitors who went away, were you winning their customers?
Matthew Calkins: We were winning the deals that they attempted to compete in.
Sramana Mitra: But people were not switching necessarily.
Matthew Calkins: By and large, whoever has done that installation doesn’t want to do it again. They’re going to hang on to whatever they’ve got until it dies on its feet. We weren’t able to go back to lost deals and win them the second time around, at least not in the near term. We were stronger proportionally in the new deals. They had this turmoil going on.
Sramana Mitra: We are talking 2012? >>>
Sramana Mitra: Is there a demographic categorization where you’re winning more? Is there an income bracket or are you seeing it more in an age group? What I’m trying to get at is which part of the population is adopting this kind of mobile money transfer?
Matt Oppenheimer: There isn’t just one segment of age or income level. If you think about folks who live in the US, almost everyone has smartphones now. I would have initially thought it would just be the younger demographic using the service, but it’s a wide range of ages. It’s not just one segment that’s shifting to digital. Everyone is using those smartphones and trusting them.
Sramana Mitra: What are the trends that you see in your work that are worth discussing?
Matt Oppenheimer: People often forget that the iPhone was invented in 2007. Right when the iPhone and Android were invented, our customers were not always the first adopter. What’s happening now is customers not only have smartphones on the send side but they’re increasingly trusting those smartphones for >>>