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Yaniv Ben-Saadon

Yaniv Ben-Saadon, CEO of FixYa: Using the Social Web for Technical Support (Part 3)

Posted on Wednesday, Oct 3rd

SM: How did you penetrate the market and get early traction? YB: Since there was very little competition in the field, being so relevant and unique our content was quickly picked up by Google and we’ve successfully conquered top positions for relevant keywords. In addition, the uniqueness of the site, combined with our close relations

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Yaniv Ben-Saadon, CEO of FixYa: Using the Social Web for Technical Support (Part 2)

Posted on Tuesday, Oct 2nd

SM: Where did you get the idea for your current venture? What is your domain experience in the segment? YB: Like any other consumer out there, I had a hard time finding relevant and updated support information for my products, and therefore decided to create this site. As for experience in the industry, I have

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Yaniv Ben-Saadon, CEO of FixYa: Using the Social Web for Technical Support (Part 1)

Posted on Monday, Oct 1st

How often have you bought a new DVD Player, and have had difficulty making it work with your existing TV set-up? In our Entrepreneurship Case Studies series, this week, we talk with Yaniv Ben-Saadon, founder and CEO of Fixya, a community site focused on providing after sales technical support on consumer products. SM: Please describe

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