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Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 6)

Posted on Thursday, Jan 30th

Naveen Sharma: Many of our current service offerings started off as XTIN projects. Take for example our Ignite offering, which was the result of  a bunch of researchers who had young children who were interested in how to use technology to personalize education. They went to K to 5 classrooms and observed how the teacher

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Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 5)

Posted on Wednesday, Jan 29th

Sramana Mitra: I’m going to switch gears a bit and ask you to put on your Chief Innovation Officer hat on. Let me give you a bit of context about why I want to go in this direction. In our incubator program, one of the areas we’re doing a lot of work on right now

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Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 4)

Posted on Tuesday, Jan 28th

Sramana Mitra: These are  good examples of taking data and doing something interesting with it to produce actionable business value but it didn’t really cover multi-modal data. You say it was one of the issues that you’re trying to illustrate. Can we take a use case where there is actually multi-modal data involved? Naveen Sharma: 

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Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 3)

Posted on Monday, Jan 27th

Naveen Sharma: Our challenge is not the question of volume, it’s more of  variety because if you look at our call center data for example, that’s primarily an audio-based database. If you look at transportation services, that’s primarily video-based data. If you look at our call centers, they’re also looking at social media data, which is

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Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 2)

Posted on Sunday, Jan 26th

Sramana Mitra: Sounds like you have back office services. That’s one of the emerging direction or already in-swing direction for the company, since you are already generating a good $10 billion in revenue from that part of the business. What’s interesting about that business? Where are points of views emerging around the big trends in

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Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 1)

Posted on Saturday, Jan 25th

We have two interesting discussions in this interview with Naveen: one about Big Data and a second one about Corporate Incubation. As you know, in 1M/1M, we’re working on Corporate Incubation quite extensively. Naveen throws light on Xerox’s strategy. Sramana Mitra: Naveen, let’s start with a bit of your background and also by setting the

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