Naveen Sharma: Many of our current service offerings started off as XTIN projects. Take for example our Ignite offering, which was the result of a bunch of researchers who had young children who were interested in how to use technology to personalize education. They went to K to 5 classrooms and observed how the teacher
Sramana Mitra: I’m going to switch gears a bit and ask you to put on your Chief Innovation Officer hat on. Let me give you a bit of context about why I want to go in this direction. In our incubator program, one of the areas we’re doing a lot of work on right now
Sramana Mitra: These are good examples of taking data and doing something interesting with it to produce actionable business value but it didn’t really cover multi-modal data. You say it was one of the issues that you’re trying to illustrate. Can we take a use case where there is actually multi-modal data involved? Naveen Sharma:
Naveen Sharma: Our challenge is not the question of volume, it’s more of variety because if you look at our call center data for example, that’s primarily an audio-based database. If you look at transportation services, that’s primarily video-based data. If you look at our call centers, they’re also looking at social media data, which is
Sramana Mitra: Sounds like you have back office services. That’s one of the emerging direction or already in-swing direction for the company, since you are already generating a good $10 billion in revenue from that part of the business. What’s interesting about that business? Where are points of views emerging around the big trends in
We have two interesting discussions in this interview with Naveen: one about Big Data and a second one about Corporate Incubation. As you know, in 1M/1M, we’re working on Corporate Incubation quite extensively. Naveen throws light on Xerox’s strategy. Sramana Mitra: Naveen, let’s start with a bit of your background and also by setting the
Sramana Mitra: What other areas do you have interesting perspectives on? Ken Stephens: One of the things that the cloud positions us to do is to move into regions where we haven’t played before. ACS, as an example, before being purchased by Xerox, was largely a U.S. company. We did some Europe and some Asia
Sramana Mitra: Well, you know, the application suite that is seeing the maximum migration is actually Lotus Notes. Ken Stephens: No, it’s amazing. Lotus Live was an amazing success for IBM. That was a bit of a coup on their part to do that. But we shall see. SM: People are moving out of Lotus,