Thought Leaders In Cloud Computing: Laef Olson, CIO of RightNow (Part 6)

By Sramana Mitra and guest author Shaloo Shalini SM: Based on my research, I see a distinct trend [toward] interesting private cloud deployment. LO: Very interesting! What would you say is the driver; I am curious to know. SM: I think it’s cost that is the driver, which is why I was probing that, to

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Thought Leaders In Cloud Computing: Laef Olson, CIO Of RightNow (Part 5)

By Sramana Mitra and guest author Shaloo Shalini SM: How do you handle pricing for a situation such as the private cloud deployment for the Department of Defense (DoD)? Your primary product is on a per user per month subscription model, right?

Thought Leaders In Cloud Computing: Laef Olson, CIO of RightNow (Part 4)

By Sramana Mitra and guest author Shaloo Shalini SM: What is your take on security in the cloud? As part of delivering this enormous infrastructure to your clients, you obviously have to worry about data security. What is the data security strategy that you deploy for your cloud-based infrastructure?

Thought Leaders In Cloud Computing: Laef Olson, CIO of RightNow (Part 3)

By Sramana Mitra and guest author Shaloo Shalini SM: I see. So you use your own offering for CRM within RightNow? LO: Yes. We use our own system out of the cloud and have our own dedicated team that manages it separately from how we do that for our clients. For our expense management, we

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Top Seven SaaS Startups

In the recap mode, here are the top seven SaaS startups that I am tracking: * Qualys – Managed security and compliance; Interview with CEO Philippe Courtot; Forbes Column: The Next VmWare.

Catching Up on Readings: Design In The 21st Century

Time for another round of recap since the last one on May 10 … See what you have missed, and catch up.

Deal Radar 2008: Xactly

Xactly develops software-as-a-service for managing sales performance. It provides real-time, web-based, on-demand sales compensation solutions that help companies to sell more. The programs are affordable and enable smaller size companies to design, implement and manage sales compensation programs. The company was launched in 2005 by Christopher Cabrera and Satish Palvai and is headquartered in San

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