Outsourcing: Josh Lieberman, Co-Founder of KMS Technology, Atlanta and Ho Chi Minh City (Part 1)

Founded in 2009, KMS Technology partners with clients that range from startups to Fortune 500 companies to provide software development services such as research and development, product innovation and management, application management, testing, support, professional services, and staff augmentation. Sramana Mitra: Hi, Josh. Let’s start with some background about you and KMS Technology. Josh Lieberman: I’ll

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Outsourcing: Gopinathan Padmanabhan, Executive VP and Head of Global Delivery, MPhasiS (Part 4)

Sramana Mitra: What are the competitive dynamics of these cities? When you’re setting up a center in Mangalore, is it very competitive? Are there other Indian companies setting up operations in Mangalore? Gopinathan Padmanabhan: Yes, there are. All of the key players are aware of the dynamics, the cost structure, and so on. Everyone follows

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 7)

Sramana Mitra: My question was somewhat different. For instance, a lot of the crisis in this round concerns sovereign debt and government debt, right? Whether it’s at a state, level, city, or municipality level, there is a debt crisis and deficit. So, there is a need to cut government spending. Do you expect that to translate

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 6)

Sramana Mitra: The telecom industry is looking very interesting in Africa. Manish Dugar: Yes. SM: Now, what is your read of the attrition trend in India. You have a lot of people. You have to manage very large workforces. What kind of attrition do you have to deal with? What kind of salaries, raises or wage inflation, are

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 5)

Sramana Mitra: Interesting. I have heard a lot of different perspectives on that one. There is a serious interest in having work done closer [to home]. Of course, maybe there is a bit of difference between pure BPO work and more development-oriented work; the time zone issue is more significant and so forth. But I guess

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 4)

Sramana Mitra: How much of your business is catering to the India market, Manish? Manish Dugar: At this point, it is miniscule. It’s less than 5% of the BPO business that is [from] customers; however, we intend to get to a model where in we get similar profitability and buy outsourcing work,  we also get similar profit

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 3)

Sramana Mitra: What is the delivery model? I’m very interested in understanding more about Wipro’s rural BPO strategy. Manish Dugar: Sure. If we are to address the ever increasing appetite of the clients in terms of hospital, and if we are to ensure that we are tapping the talent at the right place, being only in these

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 1)

From its humble beginnings as a consumer products business in 1945, Wipro has become a global company that serves customers in IT, BPO and R&D. Although its headquarters remain in Bangalore, India, Wipro has expanded its service horizons to include, North America, Latin America, Europe and Asia.