Sramana Mitra: You describe a bit of the insourcing trend in the UK. Is that not happening elsewhere in Europe? Roop Singh: I recall three to four years ago there was a lot of discussion around the Eastern European countries, whether it is Romania or Poland, for example. A lot of companies in Germany specifically
Sramana Mitra: And the risk is also built into that, because I suppose you do that across a portfolio product so the risk is mitigated by working on multiple products like that and not just one. You mentioned there was an acquisition you made in New Jersey. Can you talk a little bit about that?
Sramana Mitra: This is for outsourced product development projects, correct? Roop Singh: I will give you an example. A large telecom company wanted to launch a certain service on the smartphone. They wanted us to do the development for them. We worked with them, we did the development, and we did not charge them anything
Sramana Mitra: There are also time zone advantages, communication advantages, and a bunch of other advantages in near shoring that are now well known. Roop Singh: And you are actually recruiting from the region, so the need to move is less. We are finding those as advantages that we get with our customers. The result
Sramana Mitra: Especially if you can take the community college population, who is looking to retrain, or the youth population that is trying to find the path … if you have the capabilities to train them and make them productive. I almost feel that the retention rate in North America would be a lot higher
Sramana Mitra: Can you talk about specific examples where you have made use of near shoring – especially in-country – resourcing for corporations? What locations have you chosen, for what reasons, and what drove those choices? What are cost structure dynamics, etc.? Roop Singh: Let’s take the example of North America. In North America, given
Roop Sing is the vice president and head for North America, Europe, and JAPAC at Wipro Consulting Services. Roop brings more than 24 years of financial experience to the company. Prior to Wipro he was CEO of SSI Technology. He graduated from Henley, obtaining an MBA in international business. In this interview Roop talks about