SM: You realize that this is tying, to some extent, into a world that came well before you guys and well before social media as the world where automated customer service based on natural language processing and automated email response systems? WO: Yes. It wasn’t a bad idea. It’s how do you provide a high
SM: How do you charge? What’s the model for companies to work with you? WO: Our products … basically, you can license one product, or you can license all 12. For some of our products, it’s $200 a month, and some of them are in the $2,000 range. We work with those customers usually on
SM: Interesting. I’d like to ask you some mechanical questions now. Can you talk a bit about Google’s policy for search engine ranking, and how does it take into account these kinds of social media mentions and activities and links and so forth? WO: Ah, you’re going to get me there because I don’t know
SM: Interesting, very interesting. Now, what is it in your background that gives you the understanding of natural language processing and all this stuff? WO: Ha,ha. Nothing. It was something, like I said, from my background, it was when I started the company – and even before I started the company – it was just
“Voices Heard Media released new data results demonstrating that its suite of social engagement applications (the EventBox) has increased unique visitors to clients’ sites by as much as 49%. The increased traffic was the result of social sharing of events, such as contests, polls and Q&As, to social media sites by participating users. In sharing