Sramana Mitra: I have a specific question about the bidding process on Elance. Do you have somebody monitoring requests for proposals as projects come online 24 hours a day? Ignacio Garraga: Not 24 hours. I work 10 hours a day. There are two types of processes when somebody posts a proposal. You can go into
Sramana Mitra: So, your project teams directly work with the customers and keep them updated? Sanjay Dange: No, they never directly work with the customers. They are always accessible on our online project management system. Only the team coordinators directly interact with customers. Usually feedback is posted on our project management system which triggers an
SM: Here’s another question for you. You have talked a lot about bidding for projects, and you seem to be bidding for a lot of projects on a daily basis. Can you talk a bit about the bidding process? What do you do internally? Do you have a dedicated team who sit and monitor the
Sramana Mitra: Of course, over time, as you built up more projects on Freelancer.com and you had testimonials, reviews, and so on that also helped you get more visibility. Sanjay Dange: Yes. On Elance, we have 25 reviews. On Freelancer.com, we have more than 1,400 reviews. We are the leader on that portal in the
Sramana Mitra: In 2006, how did the order volume change? What happened in 2006? What level did it reach? Sanjay Dange: In mid 2006, we started getting 20 to 25 projects in a month. Plus, in a year and a half, we also acquired more than 50 new customers. We would get a lot of repeat
We’ve featured lots of successful outsourcing companies in this series, whether they’ve been companies that successfully outsourced work to third-party vendors or accepted outsourced tasks from other businesses. None, however, has been quite like Smartinfosys.net. A small Web design and development company founded in Gujarat, India in 1999, Smartinfosys increased its customer base by taking
By guest authors Charles W. Bush and Kathy Hwang of 3Strand Innovation, a brand, design and business consultancy. This week we’re continuing with our redesign of Wesabe.com, a money management/social networking site. Shown below is our redesign concept for Wesabe’s member homepage. Catering to Generation Y’s needs, our design approach is to make the homepage
By Guest Authors Charley Bush and Kathy Hwang Continuing our exploration of ways to redesign political websites to engage young voters for the 2008 election, let’s dive into the core needs to consider. Honestly, we Millennials have never faced serious economic adversity until now. More than ever, we want to have a sense of control